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Asus repair center is charging me for damages my unit didn’t have.

Jaelrocky
Level 7

‎03-22-2024 03:25 AM

I sent my Rog ally in for tapir to the charging port. Up until I sent it my Rog ally worked fine except inability to charge. They claim I need a new lcd and bottom case. I sent my unit in with none of the listed problems. I literally used my device till the battery died the day before it was shipped. How do I file further complaints about the matter. 

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

‎03-24-2024 04:55 PM

Hi @Jaelrocky ,

I'm sorry to hear about your experience. Would you be able to provide your product serial number and RMA number via private message? I will further investigate your situation with our local service team. Thank you.

Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂
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Jaelrocky
Level 7
In response to Anbby_ROG

‎04-14-2024 08:16 PM

Why do I have to pay for repairs.  I have photos of my ally prior to sending it in for repairs. There was no physical damage. I don’t understand how I go from repairing the usb-c port to required to pay over $200 to get my ally repaired. I’m about to go above and beyond just to make sure I’m heard. The forums are filled with terrible experiences of rma repairs. I just don’t understand why it continues to happen to loyal customers. Look how many post in the forums are anbout compalints of horrific experiences with rma request. 

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