Asus Ally / X Cardinal Axes Snapping

[JorgiBob]

The joysticks on the Ally X (and seemingly the original Ally) snap or sticks to the cardinal axes as you move the joystick around; it's not a problem for most games, but creates unsmooth motion in games requiring fine movements such as FPS games. The behavior can be easily observed in both the Armory Crate tool and at the hardwareetester website (https://hardwaretester.com/gamepad) by slowly moving the joystick in circles. The snapping occurs both on the original sticks and aftermarket hall effect / TMR (HandheldDIY) sticks - even when the deadzone setting is set to 0 and the response setting is set to the default linear curve; modifying the deadzone and response curve exacerbates the behavior and increases the "magnetism" of the axes.

There are numerous threads on both these forums and reddit complaining about this behavior:

https://www.youtube.com/watch?v=5cmI3JslNN8 (video someone posted showcasing the issue)
https://www.reddit.com/r/ROGAlly/comments/1i59w8m/the_snapping_in_the_cardinal_directions_seems_to/
https://www.reddit.com/r/ROGAllyX/comments/1fdhnda/anyone_notice_the_joysticks_stick_to_x_y_axis/
https://www.reddit.com/r/ROGAllyX/comments/1igkxef/joystickthumbstick_cardinal_snapping_issue/
https://www.reddit.com/r/ROGAlly/comments/1ezftng/examples_of_my_joystick_issue/
https://www.reddit.com/r/ROGAllyX/comments/1i9hcgt/joystick_fix_for_rog_ally_x/
https://www.reddit.com/r/ROGAllyX/comments/1fq49l0/example_of_axial_deadzone_any_fixes_left_is_rog
https://www.reddit.com/r/ROGAlly/comments/18rxwez/does_anyone_else_have_problems_with_shooters
https://rog-forum.asus.com/t5/rog-ally/rog-ally-thumbsticks-are-snapping-to-vertical-and-horizontal/...
https://rog-forum.asus.com/t5/rog-ally/rog-ally-is-not-suitable-for-fps-gaming/td-p/1059439

Overall it's a great handheld, but it's annoying enough that I don't play FPS games without a third party controller (it doesn't occur on both the Xbox and PS5 controllers).

Is this something Asus can look into?

Thanks!

[Anbby_ROG]

Thank you for your feedback. Could you please enable the log recording function in Armory Crate and record a video of testing with the built-in controller in both Armory Crate and the hardware tester website, as well as a video using a third-party controller? Please provide the following information via private message, and we will further investigate with the technical team.

• Serial Number:
• BIOS Version:
• Windows Build Version: (Settings - System - About)

Thank you.