are your support staff on holiday?

[Legionkin]

https://rog-forum.asus.com/t5/handheld-gaming/controller-keeps-disabling-itself-after-sleep-or-shutd...

please help

[Anbby_ROG]

We have forwarded the information to the relevant department.
We will provide you with any new updates as soon as possible. Thank you!

[Legionkin]

is it possible that there's a lightly loose connector?
because i can shut it down and start up without issue.
but if i let the device cool it stops working.

i had this happen when i got it initially during last winter and then during summer it does not do this.

[Anbby_ROG]

Thank you for your patience.
Based on our analysis, the issue may be related to the MCU hardware.
Please try downloading the MCU FW version 319 from the official website and re-flash it to see if the issue improves.
If the problem persists, we recommend sending your device to a local service center for further inspection to confirm the cause. Thank you.