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Another Dead SD Card Reader

rootshellz
Level 7

‎10-31-2023 10:44 PM

Bought my Ally in September from BestBuy. Noticed today that the SD Card reader is dead. How do I get it fixed or replaced?

887 Views
5 REPLIES 5

Anbby_ROG
Customer Service Agent

‎11-01-2023 06:33 PM

Hi @rootshellz ,

I would like to confirm if you are currently in the US?

Please contact local customer service or send the product-related information to cl-adrian@asus.com. The local service team will assist you in arranging the subsequent repair process. Thank you for your understanding.

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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rootshellz
Level 7
In response to Anbby_ROG

‎11-02-2023 07:51 PM

Yes, I’m in the US. 

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HollywoodShono
Level 9
In response to Anbby_ROG

‎11-13-2023 10:56 PM

My repaired ROG Ally is now experiencing the SD card issue for a second time.

 

I wish you guys would've changed the location of the SD card to the bottom.    Unsure why this happened again.   Same symptoms, stuff slowing down until you take the card out.

 

Card still works another faulty reader, works perfect in my laptop, works great in my jsaux dock.   But the Ally doesn't even detect it 

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Anbby_ROG
Customer Service Agent
In response to HollywoodShono

‎11-13-2023 11:13 PM

Hi @HollywoodShono ,

I apologize for hearing about your user experience. Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.


To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos

HollywoodShono
Level 9
In response to Anbby_ROG

‎11-14-2023 11:33 AM

Got it and replied.

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