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Another Dead SD Card Reader

Level 7

Bought my Ally in September from BestBuy. Noticed today that the SD Card reader is dead. How do I get it fixed or replaced?


Customer Service Agent

Hi @rootshellz ,

I would like to confirm if you are currently in the US?

Please contact local customer service or send the product-related information to The local service team will assist you in arranging the subsequent repair process. Thank you for your understanding.

Yes, I’m in the US. 

My repaired ROG Ally is now experiencing the SD card issue for a second time.


I wish you guys would've changed the location of the SD card to the bottom.    Unsure why this happened again.   Same symptoms, stuff slowing down until you take the card out.


Card still works another faulty reader, works perfect in my laptop, works great in my jsaux dock.   But the Ally doesn't even detect it 

Customer Service Agent

Hi @HollywoodShono ,

I apologize for hearing about your user experience. Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

Got it and replied.