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Ally X - Still facing the noisy rumble issue even after the MCU 310 driver update?

salman_zhr
Level 7

My Ally X came with extremely noisy rumble. After installing the latest MCU Firmware, it went away for a while. I rebooted the system and it worked fine for a while. But now, it's back. Seems to come and go to its heart's content. Anyone facing the same issue?

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @salman_zhr ,

We take this problem seriously and would like to request more information about your device for further analysis and confirmation.
Have you updated BIOS to the latest version 314, and tried removing ASUS System Control Interface v3, uninstalling Armoury Crate SE using the uninstall tool, and then reinstalling ASUS System Control Interface v3 version V3.1.32 and Armoury Crate SE to see if there is any improvement?
If the issue persists, please enable the log recording function in Armoury Crate SE, record a video of the vibration issue, and note the time when the vibration anomaly occurs. Kindly provide the following information along with the video and log files via private message for further verification. Thank you.

 

Serial Number:
BIOS Version:
Windows Build Version: (Settings - System - About)
Display Driver Version:
Game/Software where the vibration issue occurred:
Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):

【This is the file path for the log file, provided for your reference.】
In Armory Crate SE, navigate to" Settings">"General" and check the "About" page. Click on "App Diagnostics tool" and select "Log Files" to bring up the Privacy Policy statement. Once the user agrees to the statement, Armory Crate will start collecting diagnostic logs. You can click on "Generate Log Data" to create an encrypted log file (ASUS log file).

Hey, thank you for replying. This has worked! BUT

Now the speaker volume is extremely quieter! I re-installed the realtek drivers, updated, and the sound is still low. Even tried deactivating Dolby Atmos. A temporary fix is opening the Dolby app and cranking up everything with a custom EQ preset, but I want to dual boot with Linux so that's not a definitive solution. Please help ! 

Anbby_ROG
Customer Service Agent

Hi @salman_zhr ,

I would like to confirm if you have reinstalled the drivers mentioned below. Could you please record a video and provide the following information so that we can further investigate this issue? Thank you.