Ally x rumble issue

[ROG0742]

Hot a constant rumble issue in games on my brand new ally x asus can you help please 

[ROG0196]

Having same issue in alot of games that use rumble, rumble just kicks in at any point and same doesn't stop unless I pause game, only way I can stop it is to turn rumble off in every game.

[ROG0111]

And to not plug the device in because that is also using the motor. Unless you can handle hearing that noise for 1 second. 

[Anbby_ROG]

Hi @ROG0742 @ROG0196 @ROG0111 ,

Thank you for reporting this issue. Please refer to the instructions in this link and provide the relevant information via private message. 

I will ask the relevant department to assist with further verification. Thank you.

[Anbby_ROG]

Hi @ROG0742 @ROG0196 @ROG0111 ,

Please try updating to the new MCU firmware and test if the problem improves. If the issue persists, please send the device to the local service center and provide us with the RMA number via private message. We will assist with further tracking. Thank you.

[ROG0742]

Where do you download the mcu firmware from

[Anbby_ROG]

Hi @ROG0742 ,

Please download the new MCU firmware through this link and test to see if the issue is improved. Thank you.