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Ally X not booting up

tyrannosaurusR
Level 7

Ally X was working fine last night. I woke up this morning and it wouldn’t boot. I plugged it in to charge but it is not registering a charger. I attempted to power cycle and that didn’t work either. I attempted it both with a plug and without a plug. 

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4 REPLIES 4

Silent_Scone
Super Moderator

Hi @tyrannosaurusR 

Does the charge light indicator not turn orange?

Have you attempted to use another USB C charger?

9800X3D / 6400 CAS 28 / ROG X870 Crosshair / TUF RTX 4090

Orange light does not turn on. I tried with a different charger and it doesn’t turn on with that either. 

@tyrannosaurusR 
We suggest you refer to the following FAQ for troubleshooting.
Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen)

Sorry for any inconvenience it may be caused. 

BovineDeath
Level 7

Same issue, a few people on Reddit seemed to also be using the Bulwark dock. I've tried multiple USB-C chargers, and nothing. No charging / power LED, no fans, no screen power. It's dead.