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Ally X buttons go to sleep after a few seconds.

TravisK82
Level 8

I am on my third Ally because of multiple reasons (dead pixels, triggers and dpad squeaking) and every one of them had this issue where the buttons would go to sleep after "maybe" 5-10 seconds of inactivity.  If I push any button it won't register but the next one will.  Obviously isn't an issue with the hardware itself because I've had all 3 do it.  It's very noticeable in menus.  Will this be addressed in a future update? It's usually noticeable after a loading screen or anywhere where there's inactivity for a few seconds. 

Update: I installed the MCU 311 firmware and it "seems" to have gone away.  I had to dig for this though and it wasn't showing up in armory crate or my asus.  Is this firmware safe to use otherwise?

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Hi @TravisK82 ,

Thank you for bringing this issue to our attention. 
Regarding the problem of no response when pressing the first key, we have released MCU 311 to address this. If you continue to experience similar issues after the update, please don't hesitate to let us know so we can provide further assistance. Thank you.

@Anbby_ROG just want to say we truly appreciate your responses here and you have been extremely helpful.  So far so good and the sleepy button syndrome is gone.