08-14-2025 06:27 AM - edited 08-14-2025 10:09 AM
I recently noticed my Ally X would make buzzing sounds when in the steam big picture more (mine auto boots into it so I can use it as the main gui). For a few months, a restart would resolve it, but int he past 2 weeks (conveniently starting a day or 2 after the warranty ran out), it does it constantly in the left speaker.
I have tried a full re-install of windows, tried Bazzite and SteamOS and all of them do it.
It has progressively gotten worse to the point where now the speaker will stop working entirely, or if the audio spikes even with me setting it to 80% to reduce the crackling, the audio cuts out entirely in both speakers or it hard crashes the entire handheld and restarts the system like it is power starved. The best I get are maybe a minute or 2 with no issues, then it starts.
I would pay for replacements if I could be sure it was the speakers, but £35 is a bit to much to spend on a maybe. I have tried disconnecting the speakers, checking them for debris or damage, but can't see anything and as I have never spilled anything on it or used it in the rain, 9/10 its at in the dock or in the case, and as the speakers are externally looking perfectly fine even under magnification, I really don't think its them. The fact that its loosing all audio from the speakers or crashing the entire console makes me think its something else unless the speakers are powered.
The audio is fine with wired speakers or headphones, audio out over USB and/or HDMI and Bluetooth, its just the speakers and mainly the left one, as if that flakes out entirely the right will work fine on its own. I have also tried reducing the volume in the left on its own, but even at 50% it can crash the system or flake out, to the point where even the windows boot sound or steam big picture mode boot video can sometimes crash the system if it has spikes in volume, leaving me stuck in a startup loop if I don't plug in headphones and change the boot audio.
This is personally adding insult to injury right now, as to start the year I had my ASUS B650E-ITX motherboard die on me, then my ROG Strix B870E has bios issues that make the only reason to get the board over other option, a bit pointless (the 5 NVMe sockets), from didn't work at all initially if you enabled EXPO or DOCP, to running at 1x if you enable it now, but running fine if you disable it but no longer have asynchronous clocks(apparently thats not a bios issue), and now the only thing I have bought that has worked for more than 10 months from Asus, has now started doing this.
Edit
I did just try the cloud restore as well, but nope, so unless its an issue with the bios like there was on one of the earlier bios, I'm thinking its maybe the amp for the speakers, as I can't see a damaged crackly speaker being enough to knock out both speakers, and definitely not cause the entire handheld to hard reset.
Hopefully its fixable and other users may have had it and fixed it, even if it turns out the replacement speakers will fix it, as I have had zero luck with Asus support so far this year.
08-14-2025 06:56 PM
@Psamtik
We regret to hear that the issue persists even after you have tried restoring the system.
We recommend sending your ALLY to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.