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Ally not turning on after battery drain.

Level 8

So. I had my Ally on my dock and plugged in and left to buy food. But I guess there was a power outage and I was gone for 2 hrs. When I came back it wouldn't power on at all. It might have drained the battery completely so I charged the Ally and has been charging for 3 hrs now and still won't turn on.  


Any ideas?  Never happened to me before. It usually just turns on when I plug it in and charge it. 


The battery led lights up orange upon charging so I know its charging. Just can't turn it on 😑😑


Customer Service Agent

Hi @hamalslayer1 ,

Please try unplugging the power and removing all external devices , press and hold the power button for 30 seconds, then reconnect the power and check if the device starts up properly.
If you have any other concerns, please feel free to let me know anytime. Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌