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Ally Bizarre Charging Issue.

Level 8

So about two week ago while playing Destiny 2 my screen and joystick lights randomly blinked once in unison. I opened the Command Center to see if any of my settings had been altered and I noticed that my battery was under 95% and the icon indicated that my Ally was not plugged in when in fact it was, and yes the only charger I use with my Ally is the one that came with it, the LED indicator on top of the unit wasn't even lit. I unplugged the cable from both the outlet and the device then plugged it back in and there was no change in the devices charging status. Finally I decided to just restart my Ally, but to my surprise as soon as I exited Destiny 2 the PD charging icon popped up on my screen and my Ally recognized the adapter again, I never found a reason for the issue.

Then today, about 2hrs ago, I'm playing Destiny 2 when my screen and joystick lights blinked again. I opened the Command Center and sure enough my battery was at 80% and my Ally was behaving as if it was not plugged in when it was. I immediately closed Destiny 2 but this time the Ally did not detect the charger like it had last time. I turned the Ally off and out of caution I didn't immediately turn it back on, I let it cool down for about 10 minutes before powering back up and it was functioning normally again.

I would like to know if anything like this has happened to anyone else. I would like to understand more about what's happening because I'm a little afraid of damaging my battery or charger, I don't know what's causing it either and that's a little disconcerting. 


Customer Service Agent

Hi @Agriwulf ,

I would like to confirm if your BIOS has been updated to the latest version 323?
Based on your description, it seems that the issues are occurring in the same game. We recommend uninstalling and reinstalling the game to see if the problem persists.
Regarding the battery, if you frequently use your laptop while connected to the charger, we suggest enabling the "Battery Health Mode" in MyASUS. This will charge the battery up to 80% to extend its lifespan. This information for your reference.

Since my first post on this issue it has happened again at least twice. Each time I have to completely restart my Ally before it will recognize that it's connected to it's a adapter. I have Battery Health Mode enabled, and my Ally is completely up to date on all drivers and software including Bios 330.