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Ally and Ally X charge slow

SHANGHENG
Level 7

Hi Sir,

I has Ally and Ally X. Ally X is able to play longer timer than Ally.

Can Ally support type C 48V adaptor?

 

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Due to the larger battery capacity of the Ally X, its usage time is different from that of the Ally. The charger specification for the Ally is a TYPE-C 65W AC adapter with an output of 20V DC, 3.25A. We recommend using the original adapter provided with the Ally to ensure stability and compatibility.

This information is for your reference. Thank you!

is that possible to do the 180W or 240W high power to charge Ally? charge time is too long.

Anbby_ROG
Customer Service Agent

Due to compatibility, using a higher-wattage charger will not result in faster charging; instead, it may cause unstable or slower charging. 
To ensure compatibility and safety, we recommend using the original charger provided with the device. Thank you for your understanding.