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30W Turbo mode is missing again when docked

Lorge
Level 8

Hi @Anbby_ROG

A while ago i had the same problem. I did suggested uninstall and reinstall of Armoury Crate back then and it did help (if i remeber correctly it was after AC SE 1.5 came out ). It didn't help this time. Nothing changed hardware/configuration wise (same dock jasux HS1201S, same power adapter - 140W). It sims that some software update must have brake it again. Can You fix it?

 

 

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15 REPLIES 15

Anbby_ROG
Customer Service Agent

Since we have not received similar feedback recently, could you please record a video showing the connection status of your device as well as the settings, and provide the following information for further investigation? Thank you.

  • BIOS Version:
  • Windows Build Version: (Settings > System > About)
  • Are there any external monitors or other devices connected?
  • Armoury Crate SE > Settings > General > About > Service Version > Check Button (Copy all content):
Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

bios.pngwin version.png

power option video: https://streamable.com/l8ggg7

 

To the dock aside from rog ally is connected external harddrive and tv. This setup didn't change sine the last time the 30W  turbo workd.

Item Version
---- -------
Armoury Crate SE UWP App 1.5.20.0
ROG Live Service 2.4.23.0
Armoury Crate SE service 1.5.20
BIOS RC71L.341
Main Firmware GA80100.RC71LM.319
Second Firmware GA80100.RC71LS.319
AMD Radeon Graphics 32.0.12011.7001
ACConfig 1.0.11
Aura Service (Lighting Service) 3.07.53
Aura SDK 3.04.44
ASUS Aac_NBDT HAL 2.5.38.0
ASUS Ambient HAL 4.2.0.0

Anbby_ROG
Customer Service Agent

Thank you for the information you provided. I would like to confirm whether this issue has only started occurring recently. If you use the original power adapter alone without connecting any external devices, are you able to set it to 30W Turbo Mode? Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

30W Turbo works with original charger. i didn't monitor the 30W Turbo option as i did not play latly (only using for youtube, internet browsing in docked mode) so i don't know since when the problem exist.

Anbby_ROG
Customer Service Agent

Thank you for your reply. Based on reports from many users of the Jasux dock, this issue appears to be related to updating the Jasux firmware. Have you tried updating the firmware to see if it resolves the issue? Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

i didn't update the dock firmware i will pursue this option however the 30W Turbo option was working before without dock firmware update. So my guess is the something must have changed on the rog ally side.

Anbby_ROG
Customer Service Agent

Hi @Lorge  @r10k ,

 

Please try updating the dock's firmware and let us know if the issue improves. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂

@Anbby_ROG  I updated the dock and 30w is back. Thanks 🙂