As you know XIII hero has 3 USB-C ports. 2 at the back 1 at the front. Strangely the back USB-C ports does not see my HP Reverb G2 VR headset whereas the front USB C port does not have this issue. I also checked whether the back ports are working or not with a USB-C hub and they are ok with the hub, but not ok with the HP Reverb G2.
By the way, my Win 10 install is fresh, all chipset drivers ok and BIOS is 0605. (I have an i7-10700 so I did not upgraded it to 0707 since it seems it's for the 11th gen processors)
I'll be glad if there is a solution to this since I had to use one of the much needed USB ports at the back and I specifically bought XIII HERO because of its USB-C port usage for my VR headsets.
I don't currently have my Hero XIII in the case due to a USB bug that seems to cause really slow Post times. I thought I was fixing the problem by getting a Z590-E Gaming but it has the same problem.
However if I recall, there was a Thunderbolt setting in the BIOS on the Hero XIII. I think you might try turning that off so they act as normal USB ports. I was using my Thunderbolt connectors as a DisplayPort since Graphic Cards were so hard to get due to all the crypto mining. Check the BIOS for Thunderbolt settings see if they correct the problem. I think you can make them act as strictly USBC ports in BIOS.