ASUS ROG STRIX G17 laptop shut itself down during the gaming and restart it again

[irembaksi]

Hi all, I bought asus rog strix g17 laptop 1 week ago. And I downloaded Cyberpunk but the problem is; during the playing, laptop shut it down itself, it happened several times. Sometimes it does after 1 hour sometimes after 5 minutes. I thought because of overheating because cpu is over 90 degree while playing. I never experienced this problem with my 10 years old Asus laptop while playing The Witcher but this is a gaming laptop and I don´t know why it´s happening this. Also, the cpu heat is 65-70 degree when nothing is running. Is this also normal? Can you tell me the solution? or should I return the laptop back?

[Pieloth]

Do you mean your laptop reboots by itself?

Which model is it exactly?

[irembaksi]

Yes, it reboots by itself. It´s G713PI

[kocakurt]

did you find any selation pleas help me. ım having same problem

[irembaksi]

Yes, I returned the laptop back and bought another brand

[Pieloth]

Could you try the workarounds that I've indicated in my signature: W11 Fast Startup disabled in Windows Power Settings, and see how it gets

[irembaksi]

Okay, I will try it and tell the results. Also, when I checked the Event Viewer it’s kernel 41 critical error

[Pieloth]

41 critical error is logged into Event Viewer on boot, if an abnormal stop happened previously. So this log is normal, due to the unexpected restart