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ASUS ROG STRIX G17 laptop shut itself down during the gaming and restart it again

irembaksi
Level 8

Hi all, I bought asus rog strix g17 laptop 1 week ago. And I downloaded Cyberpunk but the problem is; during the playing, laptop shut it down itself, it happened several times. Sometimes it does after 1 hour sometimes after 5 minutes. I thought because of overheating because cpu is over 90 degree while playing. I never experienced this problem with my 10 years old Asus laptop while playing The Witcher but this is a gaming laptop and I don´t know why it´s happening this. Also, the cpu heat is 65-70 degree when nothing is running. Is this also normal? Can you tell me the solution? or should I return the laptop back?

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7 REPLIES 7

Pieloth
Level 10

Do you mean your laptop reboots by itself?

Which model is it exactly?

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Workarounds set for stability: W11 Hibernate disabled: powercfg /h off (NO sleep Freeze/reboots) W11 Core isolation disabled (NO flickers) W11 HD audio driver instead of nVidia HD audio driver (NO Crakling/unstable HDMI sound) GHelper (Lightweight and stable)

irembaksi
Level 8

Yes, it reboots by itself. It´s G713PI

did you find any selation pleas help me. ım having same problem

Yes, I returned the laptop back and bought another brand

Pieloth
Level 10

Could you try the workarounds that I've indicated in my signature: W11 Fast Startup disabled in Windows Power Settings, and see how it gets

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Workarounds set for stability: W11 Hibernate disabled: powercfg /h off (NO sleep Freeze/reboots) W11 Core isolation disabled (NO flickers) W11 HD audio driver instead of nVidia HD audio driver (NO Crakling/unstable HDMI sound) GHelper (Lightweight and stable)

Okay, I will try it and tell the results. Also, when I checked the Event Viewer it’s kernel 41 critical error

41 critical error is logged into Event Viewer on boot, if an abnormal stop happened previously. So this log is normal, due to the unexpected restart 

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Workarounds set for stability: W11 Hibernate disabled: powercfg /h off (NO sleep Freeze/reboots) W11 Core isolation disabled (NO flickers) W11 HD audio driver instead of nVidia HD audio driver (NO Crakling/unstable HDMI sound) GHelper (Lightweight and stable)