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RIVE + GTX690 + Xonar Phoebus = No Sound Card Detected

SpeedyPLH
Level 7
Hi There,

Bit of a problem.

Just installed a new Xonar Phoebus into my RIVE (No overclock at the moment). I have configured as follows:

GTX 690 in PCIE_X16/8_3 and have tried the Phoebus in both Slot 2A and Slot 4. (Planning to move the GTX to slot 1 when I get a larger case). I downloaded the latest 8.1 drivers and have disabled onboard sound card in the Bios. I have uninstalled the realtek audio driver and disabled the NVidia audio drivers and the Windows HD Driver.
Observations:
- The additional power conenction is made and running from my COrsair 1200AX. ie plenty of power.
- The Card Top LED is blue.
- The LEDs on the card blackplane are on (red and green).
- When I plug in the Phoebus box, the port lights on the box are red and green.
- The large LED on the front of the Phoebus box is NOT on. I understand that this indicates a power problem or a card problem...

In neither configuration (Slot 2A or 4) does the sound card driver install. IT indicates that there is no card present.

Anyone got any ideas?



Voluminous System Information follows...




--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 8.1 Professional
OS Service Pack -
Internet Explorer 11.0.9600.16438
DirectX DirectX 11.0
Computer Name SPEEDY
User Name Paul
Logon Domain SPEEDY
Date / Time 2013-12-07 / 12:54

Motherboard:
CPU Type HexaCore Intel Core i7-3960X Extreme Edition, 3233 MHz (33 x 98)
Motherboard Name Asus Rampage IV Extreme (1 PCI-E x1, 5 PCI-E x16, 8 DDR3 DIMM, Audio, Gigabit LAN)
Motherboard Chipset Intel Patsburg X79, Intel Sandy Bridge-E
System Memory 32706 MB (DDR3-1333 DDR3 SDRAM)
DIMM-A1: Corsair Dominator GT CMT16GX3M4X2133C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
DIMM-A2: Corsair Dominator GT CMT16GX3M4X2133C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
DIMM-B1: Corsair Dominator GT CMT16GX3M4X2133C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
DIMM-B2: Corsair Dominator GT CMT16GX3M4X2133C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
DIMM-C1: Corsair Dominator GT CMT16GX3M4X2133C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
DIMM-C2: Corsair Dominator GT CMT16GX3M4X2133C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
DIMM-D1: Corsair Dominator GT CMT16GX3M4X2133C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
DIMM-D2: Corsair Dominator GT CMT16GX3M4X2133C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz)
BIOS Type AMI (10/18/2013)

Display:
Video Adapter NVIDIA GeForce GTX 690 (2 GB)
Video Adapter NVIDIA GeForce GTX 690 (2 GB)
Video Adapter NVIDIA GeForce GTX 690 (2 GB)
Video Adapter NVIDIA GeForce GTX 690 (2 GB)
3D Accelerator nVIDIA GeForce GTX 690
Monitor Generic PnP Monitor [NoDB]

Multimedia:
Audio Adapter C-Media CMI8888 @ C-Media High Definition Audio Controller
Audio Adapter nVIDIA HDMI/DP @ nVIDIA GK104 - High Definition Audio Controller
Audio Adapter nVIDIA HDMI/DP @ nVIDIA GK104 - High Definition Audio Controller

Storage:
IDE Controller Standard SATA AHCI Controller
IDE Controller Standard SATA AHCI Controller
Storage Controller Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller
Storage Controller Microsoft Storage Spaces Controller
Disk Drive Intel Raid 1 Volume (447 GB)
Disk Drive Intel Raid 1 Volume (1863 GB)
Disk Drive MyBookWorld2
Optical Drive ASUS BW-12B1ST (12x/2x/8x BD-RE)
Optical Drive ASUS BW-12B1ST (12x/2x/8x BD-RE)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 446.6 GB (329.2 GB free)
😧 (NTFS) 1862.9 GB (1852.5 GB free)
Total Size 2309.5 GB (2181.8 GB free)

Input:
Keyboard HID Keyboard Device
Keyboard HID Keyboard Device
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Mouse Mad Catz R.A.T.9 Mouse (HID)

Network:
Primary IP Address 169.254.80.80
Primary MAC Address C8-60-00-0B-7B-E5
Network Adapter Bluetooth Device (Personal Area Network)
Network Adapter Hyper-V Virtual Ethernet Adapter #2 (192.168.1.9)
Network Adapter Hyper-V Virtual Ethernet Adapter #3 (169.254.80.80)

Peripherals:
Printer EPSON9BC551 (TX820 Artisan830)
Printer Fax
Printer Microsoft XPS Document Writer
USB2 Controller Intel Patsburg PCH - USB EHCI #1 Controller [C-0]
USB2 Controller Intel Patsburg PCH - USB EHCI #2 Controller [C-0]
USB3 Controller ASMedia ASM1042 USB 3.0 xHCI Controller
USB3 Controller ASMedia ASM1042 USB 3.0 xHCI Controller
USB3 Controller ASMedia ASM1042 USB 3.0 xHCI Controller
USB3 Controller ASMedia ASM1042 USB 3.0 xHCI Controller
USB Device ASUS Bluetooth
USB Device Corsair K95 Gaming Keyboard
USB Device Corsair K95 Gaming Keyboard
USB Device Generic USB Hub
USB Device Generic USB Hub
USB Device Logitech Wireless Headset H760
USB Device Mad Catz R.A.T.9 Mouse (USB)
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Root Hub
USB Device USB Root Hub
USB Device USB Root Hub
USB Device USB Root Hub

DMI:
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 4503
DMI System Manufacturer System manufacturer
DMI System Product System Product Name
DMI System Version System Version
DMI System Serial Number System Serial Number
DMI System UUID 60A15966-D62FE111-818DC860-000B7BE5
DMI Motherboard Manufacturer ASUSTeK COMPUTER INC.
DMI Motherboard Product RAMPAGE IV EXTREME
DMI Motherboard Version Rev 1.xx
DMI Motherboard Serial Number 113358630000079
DMI Chassis Manufacturer Chassis Manufacture
DMI Chassis Version Chassis Version
DMI Chassis Serial Number Chassis Serial Number
DMI Chassis Asset Tag Asset-1234567890
DMI Chassis Type Desktop Case
14,240 Views
11 REPLIES 11

Glasofruix
Level 8
SpeedyPLH wrote:

- The large LED on the front of the Phoebus box is NOT on. I understand that this indicates a power problem or a card problem...


Nope, the led is lit when you mute the mic by pressing the volume control wheel on top of the box.

Is the card even detected in the device manager? It should at least make sounds with the default windows driver, you said you disabled windows HD driver, maybe you've disabled the card. Try a ccleaner on your system to clean the registry.

somethingorigin
Level 7
I had exactly the same rig as you even down to the PSU (Gpu is Ares 2 now though) everything worked fine for me. All i can think is maybe it's a dodgy card or it's a windows 8 issue. I was on windows 7.

Don't wanna be a dick or anything but you've got those PCIE switches on the top right hand corner, under the reset button of the motherboard set to on right? Just trying any possibilities.

Raja
Level 13
Have heard of this before - the user had to reinstall the OS...

Luxion
Level 7
I'm leaning towards the card being the problem, since it's doing the exact same thing in two different slots (that said, weird stuff does happen inside our PCs from time to time; the only way to be absolutely certain would be to drop it in a second PC). Here's an ancillary question: when you cold-boot your PC with the Phoebus in place, do you hear a fairly loud single click during the boot process? If the card's being detected properly, that's its giveaway; if you don't hear that, something's wrong.

Hi All thanks for the thoughts...


Glasofruix - No the card is not detected by device manager. There is nothing obvious detected by ccleaner either. Will try re-enabling the WIndows drivers to see if that makes any difference. Pressing the button on the Box makes no difference to the LED. It stays out.


Somethingoriginal - I am using Windows 8.1, but the Phoebus driver I downloaded was for 8.1, so I guess I have the right version. Will check for RIVE updates for 8.1 as well.

Raja@Asus - Not sure this is a good option to be promoting. Imagine how thrilled i will be if I spend a day reinstalling only to find the card is no good. Are you aware of any diagnostics that I can run to determine if the card is the problem? Is it normal in the 8.1 installation to have the "Welcome to the InstallShieldWizard ... " message immediately followed by a popup that says:
30741

Or is this indicative of the real problem? Popups to me suggest error conditions...

Luxion - No I hear nothing during the boot process.

Still searching for answers...

cheers and thanks

Paul

SpeedyPLH wrote:


Raja@Asus - Not sure this is a good option to be promoting. Imagine how thrilled i will be if I spend a day reinstalling only to find the card is no good. Are you aware of any diagnostics that I can run to determine if the card is the problem? Is it normal in the 8.1 installation to have the "Welcome to the InstallShieldWizard ... " message immediately followed by a popup that says:

Paul



Back up your install, and use a dummy install of the OS to see where the issue lies. Not much else I can suggest if you don't have spare HDDs to install to for debugging purposes.

Raja@ASUS wrote:
Back up your install, and use a dummy install of the OS to see where the issue lies. Not much else I can suggest if you don't have spare HDDs to install to for debugging purposes.


That is a good idea. I need a backup drive, so will get one and do an install onto it. Might take a could of days to get it as I live in a rural area.

cheers

Paul

Glasofruix
Level 8
The box is controlled by the driver anyway, so the led not lighting up is pretty normal. The popup message is there for everyone, i got it when i updated the driver a few days ago and my card works fine.

Glasofruix wrote:
The box is controlled by the driver anyway, so the led not lighting up is pretty normal. The popup message is there for everyone, i got it when i updated the driver a few days ago and my card works fine.


Ok thanks. I wouldnt have thought twice about it if everything had worked, but when it didnt, I started wondering...

cheers Paul