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Asus Strix Soar, Sonic studio sound enhancement

Kensaii
Level 7
Sonic Studio (Strix Soar) sometimes randomly sound enhancement (Equalizer, Bass boost, Reverb etc.) isn't working in apps and games, mainly after switching from speakers to headphones or back. When run Discord and after run game (Heroes of the storm, WOW, ForHonor etc.) then 100% sound in Discord became immediately without enhancements, game is 50% possibility to run with enhancements or without.
I tried to install Sonic Studio 1.1.13 and 1.1.18, I tried to install Asmedia driver 1.16.47, 1.16.50 and windows auto install.

My rig
Razer Cortex Diagnostics Report v2.0 Version: 9.0.76.881
Date: 2018.08.13 13:54:28

----------------------------------
01 - Operating System
----------------------------------

0101 - Operating System : Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
0102 - Language : Russian (Regional Setting: Russian)
0103 - BIOS : F8
0104 - Processor : Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
0105 - Memory : 16384MB RAM
0106 - Available OS Memory : 16268MB RAM
0107 - Page File : 10523MB used, 8176MB available
0108 - Windows Dir : C:\WINDOWS
0109 - DirectX Version : DirectX 12
0110 - DX Setup Parameters : Not found
0111 - User DPI Setting : Using System DPI
0112 - System DPI Setting : 96 DPI (100 percent)
0113 - DWM DPI Scaling : Disabled
0114 - DxDiag Version : 10.00.17134.0001

----------------------------------
02 - Processor
----------------------------------

0201 - Caption : Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz x8 ~3601MHz
0202 - Current Clock Speed : 3601MHz

----------------------------------
03 - Video Adapter
----------------------------------

0301 - Card Name : NVIDIA GeForce GTX 970
0302 - Manufacturer : NVIDIA
0303 - Chiptype : GeForce GTX 970
0304 - DAC Type : Integrated RAMDAC
0305 - Device Key : Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_367A1458&REV_A1
0306 - Display Memory : 4095 MB
0307 - AdapterRAM : 1.00 GB
0308 - Current Mode : 1920 x 1080 (32 bit) (60Hz)
0309 - Monitor Name : Generic PnP Monitor
0310 - Driver Name : C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll
0311 - Driver Version : 24.21.0013.9882
0312 - Driver Language : English
0313 - DDI Version : 12
0314 - Driver Model : WDDM 2.4
0315 - Driver Beta : False
0316 - Driver Debug : False
0317 - Driver Date : 30.07.2018 5:00:00
0318 - Driver Size : 952696
0319 - VDD : Нет данных
0320 - Mini VDD : Нет данных
0321 - Mini VDD Date : Unknown
0322 - Mini VDD Size : 0
0323 - Device Identifier : {D7B71E3E-5082-11CF-7251-77161BC2D535}
0324 - Vendor ID : 0x10DE
0325 - Device ID : 0x13C2
: 0x367A1458
0327 - Revision ID : 0x00A1
0328 - Driver Strong Name : oem32.inf:0f066de3ad0bda5c:Section076:24.21.13.9882:pci\ven_10de&dev_13c2
0329 - Rank Of Driver : 00D12001
0331 - Deinterlace Caps : {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
0332 - D3D9 Overlay : Supported
0333 - DXVA-HD : Supported
0334 - DDraw Status : Enabled
0335 - D3D Status : Enabled
0336 - AGP Status : Enabled
0337 - Notes : No problems found.

0301 - Card Name : Intel(R) HD Graphics 4600
0302 - Manufacturer : Intel Corporation
0303 - Chiptype : Intel(R) HD Graphics Family
0304 - DAC Type : Internal
0305 - Device Key : Enum\PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06
0306 - Display Memory : 2160 MB
0307 - AdapterRAM : 1.00 GB
0308 - Current Mode : Unknown
0309 - Monitor Name : Unknown
0310 - Driver Name : igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
0311 - Driver Version : 20.19.0015.4835
0312 - Driver Language : English
0313 - DDI Version : 12
0314 - Driver Model : WDDM 2.0
0315 - Driver Beta : False
0316 - Driver Debug : False
0317 - Driver Date : 16.10.2017 5:00:00
0318 - Driver Size : 39510208
0319 - VDD : Нет данных
0320 - Mini VDD : Нет данных
0321 - Mini VDD Date : Unknown
0322 - Mini VDD Size : 0
0323 - Device Identifier : Unknown
0324 - Vendor ID : 0x8086
0325 - Device ID : 0x0412
: 0xD0001458
0327 - Revision ID : 0x0006
0328 - Driver Strong Name : oem14.inf:5f63e534dd898f5e:iHSWD_w10:20.19.15.4835:pci\ven_8086&dev_0412
0329 - Rank Of Driver : 00D12001
0330 - Video Accel : Unknown
0332 - D3D9 Overlay : Unknown
0333 - DXVA-HD : Unknown
0334 - DDraw Status : Enabled
0335 - D3D Status : Enabled
0336 - AGP Status : Enabled
0337 - Notes : No problems found.

0301 - Card Name : Intel(R) HD Graphics 4600
0302 - Manufacturer : Intel Corporation
0304 - DAC Type : Internal
0305 - Device Key : PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06\3&11583659&0&10
0307 - AdapterRAM : 1.00 GB
0310 - Driver Name : igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
0311 - Driver Version : 20.19.15.4835
0317 - Driver Date : 20171016000000.000000-000
0328 - Driver Strong Name : oem14.inf

0338 - OpenGL : 10.0.17134.1 (WinBuild.160101.0800)

----------------------------------
04 - Memory
----------------------------------
0401 - Total Memory : 15.907 GB
0402 - Free Memory : 8.879 GB
0403 - Total Pagefile : 18.267 GB
0404 - Free Pagefile : 7.994 GB

0405 - Bank Label : BANK 1
0406 - Speed : 2133 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 8.00 GB

0405 - Bank Label : BANK 3
0406 - Speed : 2133 MHz
0407 - Total Width : 64 Bits
0408 - Capacity : 8.00 GB

----------------------------------
05 - Network
----------------------------------

0501 - Description : Killer E2200 Gigabit Ethernet Controller
0502 - Driver Date : 9-14-2016
0503 - Driver Version : 9.0.0.42

----------------------------------
06 - Motherboard
----------------------------------

0601 - Model : G1.Sniper Z97
0602 - Manufacturer : Gigabyte Technology Co., Ltd.

----------------------------------
07 - Sound Device
----------------------------------

0701 - Description : Динамики (8- STRIX SOUND CARD)
0702 - Default Sound Playback : True
0703 - Default Voice Playback : True
0704 - Hardware ID : USB\VID_0B05&PID_180D&REV_0103&MI_00
0705 - Manufacturer ID : 1
0706 - Product ID : 100
0707 - Type : WDM
0708 - Driver Name : ASUSSC150.sys
0709 - Driver Version : 10.00.0016.9440
0710 - Driver attributes : Final Retail
0711 - Date and Size : 24.11.2016 0:00:00
0713 - Driver Provider : A-Volute
0714 - Min/Max Sample Rate : N/A, N/A
0715 - Static/Strm HW Mix Bufs : N/A, N/A
0716 - Static/Strm HW 3D Bufs : N/A, N/A
0717 - HW Memory : N/A
0718 - Voice Management : False
0719 - EAX(tm) 2.0 Listen/Src : False, False
0720 - I3DL2(tm) Listen/Src : False, False
0721 - Notes : No problems found.

0701 - Description : SPDIF Out (8- STRIX SOUND CARD)
0702 - Default Sound Playback : False
0703 - Default Voice Playback : False
0704 - Hardware ID : USB\VID_0B05&PID_180D&REV_0103&MI_00
0705 - Manufacturer ID : 1
0706 - Product ID : 100
0707 - Type : WDM
0708 - Driver Name : ASUSSC150.sys
0709 - Driver Version : 10.00.0016.9440
0710 - Driver attributes : Final Retail
0711 - Date and Size : 24.11.2016 0:00:00
0713 - Driver Provider : A-Volute
0714 - Min/Max Sample Rate : N/A, N/A
0715 - Static/Strm HW Mix Bufs : N/A, N/A
0716 - Static/Strm HW 3D Bufs : N/A, N/A
0717 - HW Memory : N/A
0718 - Voice Management : False
0719 - EAX(tm) 2.0 Listen/Src : False, False
0720 - I3DL2(tm) Listen/Src : False, False
0721 - Notes : No problems found.


----------------------------------
08 - Harddisk
----------------------------------

0801 - Model : WDC WD1002FAEX-00Y9A0(Western Digital)
0802 - Media Type : Fixed hard disk media
0803 - Size : 931.523 GB
0804 - Interface Type : Serial ATA

0801 - Model : WDC WDS250G1B0A-00H9H0(Western Digital)
0802 - Media Type : Fixed hard disk media
0803 - Size : 232.904 GB
0804 - Interface Type : Serial ATA

0801 - Model : WDC WD10EZEX-00ZF5A0(Western Digital)
0802 - Media Type : Fixed hard disk media
0803 - Size : 931.523 GB
0804 - Interface Type : Serial ATA

0807 - Caption : C:\
0808 - Capacity : 232.291 GB
0809 - Free Space : 155.493 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

0807 - Caption : D:\
0808 - Capacity : 931.522 GB
0809 - Free Space : 312.933 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS

0807 - Caption : E:\
0808 - Capacity : 931.522 GB
0809 - Free Space : 42.253 GB
0810 - Drive Type : 3-Fixed
0811 - File System : NTFS
3,337 Views
6 REPLIES 6

MasterC
Community Admin
Community Admin
Are you switching between headphone and speaker outputs while apps or games are still open? Make sure to close them before switching outputs.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

lol awesome, i thought it's bug but it's feature? Then when I'm playing online games and connected to voice chat and waiting my friends online, after my friends log in to voice chat then I have to close voice chat and game, switch to headphones then run again game and voice chat? lol, it's so funny. I used realtek and Creative sounds and never experienced any troubles with switching between speakers/headphones during playing games or using voice chat. But this card omg, really give me so many headache. Worst 100$ spends that i ever did. This card is oriented for gamers but isn't designed for gamers. I'm totally dissapointed. It's bad that I can't refund it because one month is gone.

One thing with discord, even i'm not swtiching between headphones/speakers in discord sound enhancements stop working when I just run game, only in discord, not in game. Then I have to switch output in discord from default to speakers or headphones (depends what output im using) then swtich back to default and enhancements in discord working again. Sonic studio is so buggy.

Akabane03
Level 7
I have the exact same issues... and if it's a feature. It does not work properly ! Same as you... Windows Audio Devices was better managing switching in and out...

My sound enhancer is not working at all on my Strix Soar Sound Card since installing windows 10 1809. It was working sporadically since 1709 and 1803. But I consulted Microsoft and they said to do a clean install of 1809. So now of course I cannot go back to 1709 or earlier. I have reported this case over the phone and email. And you people still haven't gotten back to me with a solution. So I'm trying here since other people are having similar problems if you'll respond to me here. My case # is N190105805 according to Sean M. the latest guy to email me back saying he'll forward info to engineers. Jhed did this over a week ago and then supposedly your servers went down and you lost my information????

This is rediculous. I reported this issue to you like a month ago. You wanted me to send the card in for RMA. I refused because I know it's not a hardware issue. It's some kind of software conflict. Right now it is working with sonic studio and my headdphones and sonic radar works when I click test. The sound goes around 360 degrees like it's supposed to. At least most of the time. Sometimes I have to restart and it will work again. But pressing cntrl shift G turns on enhancer, it says enhancer on/off, but sound doesn't change. It used to boost the sound for whatever eq I had set. Usually was all of them and sonic studio set on fps. And when it was working it was awesome. But it steadily stopped working, and now it's not working at all (enhancer). So I use it and just turn up volume like 10%, and it's similar. But not the same. I have tried uninstalling software and reinstalling 1.13 and 1.18 and that used to work sometimes, but now not a chance. I've moved to different pci exp slots, I have 3 and no change. I have a MSI X370 SLI PLUS mobo. I have sent you guys screen shots you asked for and my system .nfo file. So you should be able to see what hardware and software I have. And I have HyperX CloudX headphones with no inline 7.1 card. The cloud II's have the sound card.

Can someone please get back to me with a solution? I've spend about $200 on this card and headset and the card has a 4 year warranty your guys told me. That's great if you could keep the software up to date. I see everywhere on the internet when I'm looking for solutions that Asus sucks with the drivers and keeping them up to date and working. So please someone fix this problem. I cannot be the only one. I am only using headphones and not switching to other outputs or inputs. So not a case like guy earlier in this thread.

Another thing I've noticed is that if I turn on spatial sound dolby atmos for headphones in sound control panel, then I get surround sound in sonic studio. If I leave it off and on default settings, and turn on surround in sonic studio, LF LC LR sound the same and so RF RC RR. Same spot directionally in headphone. If I turn on the dolby atmos or windows sonic for headphones, when I click on each of those speakers they sound like LF or LC or LR and RF RC RR. But then sonic radar 360 sound doesn't work. I don't care about the visual part of sonic radar. I just want good 3d directional sound in my games. Games I play are Destiny 2 and Rainbow 6 Siege. And I need the directional sound. And my headphones need the Higher impedence from your sound card. The difference between my mobo onboard audio, which is good, and your high impedance output is night and day for the better. So I need a good card like yours. But I need it to work!!!!!! And I need someone to get back to me with a solution for crying outloud. It's been a month!

If you can't fix this and keep the software up to date and working, then you better find a way to get me my money back so I can buy a better card that WILL work.
Again tho I do not want to do this. I've waited patiently for a month now. It's time to do something. If you don't work with me, I will find out who to report you to, to get you to cooperate. BBB, federal trade commission, FTC, State AG, not to mention twitter, fb and all other social media. Again I don't want to do this!!!!! I just want you to fix my problem with your product. Fix the software for me and everyone out there struggling silently with this and windows 1709 and up.

Attaching my system .nfo file for you to see again in case you lost it again.
And if anyone else out there is having this issue, speak up. Or if you've found a solution, share it. Please.
Thank you for listening, and hopefully your help.

Craig P

PS. I guess I can only attach a jpeg??????? omg
mobo MSI X370 SLI PLUS
CPU Ryzen 5 1600 @ 3.2 ghz
Geil 16gb of ram @ 2933 mhz
250 gb m.2 ssd drive and 5 mechanical drives varying from 250gb to 1tb
Nvidia GTX 1060 from Gigabyte 6gb
800 watt power supply
cooler master HAF 922 case
dvd drive
All I can think of right now on equipment but you should have the .nfo file

You tech support people are just SAD. No help at all!!!!!!!!!!!:mad: