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Upgraded to GT-AX11000 from RT-AC5300, having some issues

Phaethar
Level 7
Decided to pull the trigger last week and replace my old but reliable RT-AC5300 with a new GT-AX11000. While the initial setup was quick and easy and things were up and running quickly, it's not been all smooth since.

A couple things I've noticed this past week:

- Random Wifi drops. Phones, tablets, laptops, etc. have dropped out. Had a notice early this morning that my Google Nest Hub was offline. Watching the screen, I could see it lose connection, display a notice about reconnecting, and then get back to what it should be displaying. That was happening every few minutes it seemed.
- Slower Wifi speeds than my old router. Even with Wifi 6 devices (iPhone 11 Pro Max), I get noticeably slower speeds than I did with the old router.

Regarding the drops, a reboot seemed to clear it up this morning. I think they may have started after I toggled AX support off and on last night. Not sure what happened with some of the other drop outs over the past week though.

With the speeds, I'm at a loss. I have Comcast gigabit internet at home. Over wifi from a phone or tablet, I could usually hit in the range of 575-610 Mbps per the Speedtest.net app or site, or using fast.com. With the new router, I seem capped at 500 Mbps. I'll also sometimes get crazy slow speeds too, like under 20 Mbps. It seems to work itself out eventually, but it's not just 1 device. If I get super slow speeds on my phone, it's slow on the laptops or tablets too. Wired systems can still max out my connection speed.

I've changed a few things: disabled Smart Connect, toggled AX, enabled/disabled 160 MHz, manually specify channels and enable/disable DFS, enable/disable settings in professional settings. Nothing has made much difference really. Not sure where the 500 Mbps ceiling is coming from. I'd hoped that new router + new phone + AX support on both would equal faster speeds, not slower.

Is there something else I'm missing or can try? I've got a couple weeks left to figure it out, but if I'm still getting drop outs and slower speeds, it's going to have to get returned. Not worth spending $400 and getting worse performance.
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16 REPLIES 16

2.156 was the most recent update. Same signature version on the rt-ax88u. There was an update today to version 2.158 for both routers.

Firstly i would like to say that i really like ROG, but this router is constantly resetting. I have tried everything i have read online but still random resets. It might be 1 hour it might be 3 within 20 mins or go 5 hours without a reset, but it will drop. I have bought a new modem but its not that, if i bypass the router then i dont get the drop outs. I am trying to run a server and need a stable connection. Has anyone got any more things i can try? Or can some Brainy person work out what i am missing?

May 5 05:05:08 kernel: Creating CPU ring for queue number 2 with 128 packets descriptor=0xffffffbffc2ca000, size_of_entry 16
May 5 05:05:08 kernel: Done initializing Ring 2 Base=0xffffff80003e8000 End=0xffffff80003e8800 calculated entries= 128 RDD Base=3e017000K descriptor=0xffffffbffc2ca000
May 5 05:05:08 kernel: ^[[0;33;40mRunner DHD Offload initialization complete^[[0m
May 5 05:05:08 kernel: Dongle Host Driver, version 17.10.99.1302 (r779368)
May 5 05:05:08 kernel: Compiled in drivers/net/wireless/bcmdhd
May 5 05:05:08 kernel: wfd_registerdevice Successfully registered dev eth8 ifidx 0 wfd_idx 2
May 5 05:05:08 kernel: Register interface [eth8] MAC: 04:d4:c4:d0:1c:38
May 5 05:05:08 kernel: jffs2: notice: (1) jffs2_build_xattr_subsystem: complete building xattr subsystem, 0 of xdatum (0 unchecked, 0 orphan) and 0 of xref (0 dead, 0 orphan) found.
May 5 05:05:08 kernel: random: init urandom read with 15 bits of entropy available
May 5 05:05:08 kernel: proc_dostring_crashlogsave: crash log filename is /jffs/crashlog.log
May 5 05:05:08 kernel: crashFileSet: log signature invalid !
May 5 05:05:08 kernel: ++++ Powering up USB blocks
May 5 05:05:08 kernel: release usb3 reseting..........
May 5 05:05:08 kernel: hub 1-0:1.0: config failed, hub doesn't have any ports! (err -19)
May 5 05:05:09 nat: apply redirect rules
May 5 05:05:12 kernel: eth3 (Ext switch port: 2) (Logical Port: 10) (phyId: a) Link UP at 1000 mbps full duplex
May 5 05:05:12 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 100 mbps full duplex
May 5 05:05:13 kernel: <=== Deactivate Deep Green Mode
May 5 05:05:13 acsd: eth7: Selecting 5g band ACS policy
May 5 05:05:13 wlceventd: wlceventd Start...
May 5 05:05:13 GT-AX11000: start httpd:80
May 5 05:05:13 httpd: Generating SSL certificate...
May 5 05:05:13 avahi-daemon[1183]: WARNING: No NSS support for mDNS detected, consider installing nss-mdns!
May 5 05:05:13 NAT Tunnel: AAE Service is stopped
May 5 05:05:13 disk monitor: be idle
May 5 05:05:13 AAE: AAE Service is started
May 5 05:05:13 hour monitor: daemon is starting
May 5 05:05:13 hour monitor: daemon terminates
May 5 05:05:13 jffs2: valid logs(1)
May 5 05:05:13 miniupnpd[1233]: version 1.9 started
May 5 05:05:13 miniupnpd[1233]: HTTP listening on port 46270
May 5 05:05:13 miniupnpd[1233]: Listening for NAT-PMP/PCP traffic on port 5351
May 5 05:05:13 ERP: The model isn't under EU SKU!
May 5 05:05:13 Mastiff: init
May 5 05:05:14 lldpd[1254]: cannot get ethtool link information with GLINKSETTINGS (requires 4.9+): Operation not permitted
May 5 05:05:14 avahi-daemon[1183]: Alias name "GT-AX11000" successfully established.
May 5 05:05:14 WAN Connection: Ethernet link down.
May 5 05:05:14 acsd: eth7: selected channel spec: 0xd926 (40u)
May 5 05:05:14 acsd: eth7: Adjusted channel spec: 0xd926 (40u)
May 5 05:05:14 acsd: eth7: selected channel spec: 0xd926 (40u)
May 5 05:05:14 acsd: acs_set_chspec: 0xd926 (40u) for reason APCS_INIT
May 5 05:05:14 acsd: eth8: Selecting 5g band ACS policy
May 5 05:05:16 acsd: eth8: selected channel spec: 0xe19b (153/80)
May 5 05:05:16 acsd: eth8: Adjusted channel spec: 0xe19b (153/80)
May 5 05:05:16 acsd: eth8: selected channel spec: 0xe19b (153/80)
May 5 05:05:16 acsd: acs_set_chspec: 0xe19b (153/80) for reason APCS_INIT
May 5 05:05:16 kernel: SCSI subsystem initialized
May 5 05:05:16 modprobe: module scsi_wait_scan not found in modules.dep
May 5 05:05:16 wlceventd: wlceventd_proc_event(427): eth6: Auth 84:20:96:39:2B:1F, status: 0, reason: d11 RC reserved (0)
May 5 05:05:16 wlceventd: wlceventd_proc_event(455): eth6: Assoc 84:20:96:39:2B:1F, status: 0, reason: d11 RC reserved (0)
May 5 05:05:16 modprobe: module mbcache not found in modules.dep
May 5 05:05:16 modprobe: module jbd not found in modules.dep
May 5 05:05:16 modprobe: module ext3 not found in modules.dep
May 5 05:05:16 modprobe: module ext4 not found in modules.dep
May 5 05:05:16 modprobe: module ext2 not found in modules.dep
May 5 05:05:16 kernel: tfat: loading out-of-tree module taints kernel.
May 5 05:05:16 modprobe: module btusbdrv not found in modules.dep
May 5 05:05:17 wlceventd: wlceventd_proc_event(427): eth6: Auth 84:20:96:40:7A:2B, status: 0, reason: d11 RC reserved (0)
May 5 05:05:17 wlceventd: wlceventd_proc_event(455): eth6: Assoc 84:20:96:40:7A:2B, status: 0, reason: d11 RC reserved (0)
May 5 05:05:17 wlceventd: wlceventd_proc_event(427): eth6: Auth 84:20:96:39:1E:11, status: 0, reason: d11 RC reserved (0)
May 5 05:05:17 wlceventd: wlceventd_proc_event(427): eth7: Auth 78:36:CC:B2:5E:FF, status: 0, reason: d11 RC reserved (0)
May 5 05:05:17 wlceventd: wlceventd_proc_event(455): eth6: Assoc 84:20:96:39:1E:11, status: 0, reason: d11 RC reserved (0)
May 5 05:05:17 wlceventd: wlceventd_proc_event(455): eth7: Assoc 78:36:CC:B2:5E:FF, status: 0, reason: d11 RC reserved (0)
May 5 05:05:18 wlceventd: wlceventd_proc_event(427): eth6: Auth 84:20:96:39:1E:F4, status: 0, reason: d11 RC reserved (0)
May 5 05:05:18 wlceventd: wlceventd_proc_event(455): eth6: Assoc 84:20:96:39:1E:F4, status: 0, reason: d11 RC reserved (0)
May 5 05:05:19 kernel: eth0 (Int switch port: 3) (Logical Port: 3) (phyId: c) Link UP at 1000 mbps full duplex
May 5 05:05:21 WAN Connection: ISP's DHCP did not function properly.
May 5 05:05:23 BONDING: option disabled
May 5 05:05:25 wlceventd: wlceventd_proc_event(392): eth7: Deauth_ind 78:36:CC:B2:5E:FF, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3)
May 5 05:05:27 wlceventd: wlceventd_proc_event(427): eth7: Auth 78:36:CC:B2:5E:FF, status: 0, reason: d11 RC reserved (0)
May 5 05:05:27 wlceventd: wlceventd_proc_event(455): eth7: Assoc 78:36:CC:B2:5E:FF, status: 0, reason: d11 RC reserved (0)
May 5 05:05:31 kernel: random: nonblocking pool is initialized
May 5 05:05:34 wlceventd: wlceventd_proc_event(392): eth7: Deauth_ind 78:36:CC:B2:5E:FF, status: 0, reason: Deauthenticated because sending station is leaving (or has left) IBSS or ESS (3)
May 5 05:05:38 wlceventd: wlceventd_proc_event(427): eth7: Auth 78:36:CC:B2:5E:FF, status: 0, reason: d11 RC reserved (0)
May 5 05:05:38 wlceventd: wlceventd_proc_event(455): eth7: Assoc 78:36:CC:B2:5E:FF, status: 0, reason: d11 RC reserved (0)
May 5 05:05:43 kernel: ubi1: attaching mtd10
May 5 05:05:43 kernel: ubi1: scanning is finished
May 5 05:05:43 kernel: ubi1: attached mtd10 (name "misc1", size 8 MiB)
May 5 05:05:43 kernel: ubi1: PEB size: 131072 bytes (128 KiB), LEB size: 126976 bytes
May 5 05:05:43 kernel: ubi1: min./max. I/O unit sizes: 2048/2048, sub-page size 2048
May 5 05:05:43 kernel: ubi1: VID header offset: 2048 (aligned 2048), data offset: 4096
May 5 05:05:43 kernel: ubi1: good PEBs: 64, bad PEBs: 0, corrupted PEBs: 0
May 5 05:05:43 kernel: ubi1: user volume: 1, internal volumes: 1, max. volumes count: 128
May 5 05:05:43 kernel: ubi1: max/mean erase counter: 24/9, WL threshold: 4096, image sequence number: 1091345526
May 5 05:05:43 kernel: ubi1: available PEBs: 0, total reserved PEBs: 64, PEBs reserved for bad PEB handling: 4
May 5 05:05:43 kernel: ubi1: background thread "ubi_bgt1d" started, PID 1535
May 5 05:05:44 kernel: ubi: mtd10 is already attached to ubi1
May 5 05:05:44 kernel: UBIFS (ubi1:0): background thread "ubifs_bgt1_0" started, PID 1577
May 5 05:05:44 kernel: UBIFS (ubi1:0): UBIFS: mounted UBI device 1, volume 0, name "nvram"
May 5 05:05:44 kernel: UBIFS (ubi1:0): LEB size: 126976 bytes (124 KiB), min./max. I/O unit sizes: 2048 bytes/2048 bytes
May 5 05:05:44 kernel: UBIFS (ubi1:0): FS size: 5840896 bytes (5 MiB, 46 LEBs), journal size 1396736 bytes (1 MiB, 11 LEBs)
May 5 05:05:44 kernel: UBIFS (ubi1:0): reserved for root: 0 bytes (0 KiB)
May 5 05:05:44 kernel: UBIFS (ubi1:0): media format: w4/r0 (latest is w4/r0), UUID 92D70055-D40E-4496-A698-DA48D5E57B93, small LPT model
May 5 05:05:46 rc_service: udhcpc 1581:notify_rc start_dhcp6c
May 5 05:05:46 modprobe: module ip6t_REJECT not found in modules.dep
May 5 05:05:46 modprobe: module ip6t_ROUTE not found in modules.dep
May 5 05:05:46 modprobe: module ip6t_LOG not found in modules.dep
May 5 05:05:46 nat: apply nat rules (/tmp/nat_rules_eth0_eth0)
May 5 05:05:46 wan: finish adding multi routes
May 5 05:05:47 WAN Connection: WAN was restored.
May 5 05:05:47 miniupnpd[1233]: shutting down MiniUPnPd
May 5 05:05:47 miniupnpd[1659]: version 1.9 started
May 5 05:05:47 miniupnpd[1659]: HTTP listening on port 48615
May 5 05:05:47 miniupnpd[1659]: Listening for NAT-PMP/PCP traffic on port 5351
May 5 05:05:49 ntp: start NTP update
Mar 1 01:11:23 rc_service: ntp 1637:notify_rc restart_diskmon
Mar 1 01:11:23 disk_monitor: Finish
Mar 1 01:11:23 disk monitor: be idle
Mar 1 01:11:23 dhcp client: bound 180.150.95.31/255.255.252.0 via 180.150.92.1 for 1800 seconds.
Mar 1 01:11:33 crond[1162]: time disparity of 958806 minutes detected
Mar 1 01:12:01 kernel: bcm_i2c: bus 0: Failed to detect SFP: 100 retries exhausted
Mar 1 01:12:46 WATCHDOG: [FAUPGRADE][auto_firmware_check:(6148)]period_retry = 0
Mar 1 01:12:46 WATCHDOG: [FAUPGRADE][auto_firmware_check:(6154)]periodic_check AM 2:20
Mar 1 01:12:48 WATCHDOG: [FAUPGRADE][auto_firmware_check:(6177)]retrieve firmware information
Mar 1 01:12:48 WATCHDOG: [FAUPGRADE][auto_firmware_check:(6193)]no need to upgrade firmware
Mar 1 01:13:30 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:13:56 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:19:27 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:19:30 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:19:34 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:19:37 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:19:41 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:19:43 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:19:45 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:19:48 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:20:36 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:20:39 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:20:40 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:20:43 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:20:44 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:20:47 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:20:48 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:20:51 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:20:53 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:20:55 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 1000 mbps full duplex
Mar 1 01:20:57 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link DOWN.
Mar 1 01:20:59 kernel: eth4 (Ext switch port: 3) (Logical Port: 11) (phyId: b) Link UP at 100 mbps full duplex
Mar 1 02:00:22 disk_monitor: Got SIGALRM...

You shouldn't be having any restarting issues at this point. I have 2 gt-ax11000's running in a mesh and neither one of them restarts. Try doing a restore-initialize reset. Wait for the reset to finish. Confirm that you can access the start of the setup. BEFORE, you start the setup, turn the router off via the power button, unplug the power cable and hit the router's power button like you are trying to turn it back on. This will clear out the memory. Wait about a minute. Hit the power button as if you are turning it off. Plug the router back in and turn the power back on. Manually setup the router, do not use a backup.

Phaethar
Level 7
Confirmed, 2.158 was applied this morning. First signature update in over 2 months!

Maybe if we keep talking about the lack of firmware updates here, one of those will show up soon too! 😉

Phaethar wrote:
Confirmed, 2.158 was applied this morning. First signature update in over 2 months!

Maybe if we keep talking about the lack of firmware updates here, one of those will show up soon too! 😉


where do I check the signature version?

Go to administration -> firmware upgrade

zRalphz
Level 7
I had the same problem with Nighthawk AX12 so returned it and bought 2 GT-AX11000's to run AiMesh. Still unreliable speeds and had to reboot every other day. Called Spectrum out and after an hour the tech threw up his hands and gave up. 930Mbps coming out of the modem, but only 300 to 500 Mbps coming out of the router. I tried everything and nothing seemed to work. Just for kicks I disabled "802.11ax / Wi-Fi 6 mode" in wireless section and low and behold, my speeds went up to 900 Mbps and everything stable. This AX router seems to have a problem with AX!!!