Unable to login to GT-AX6000 WebGUI, but login via SSH is fine!

[gohlex]

Hi guys, not sure if anyone having the same issue as mine. My GT-AX6000 router (3.0.0.6.102_34791 firmware) having issue on login to WebGUI after the router running for sometime (maybe 20-30mins, can't exactly sure). The error is invalid username or password.

I'm pretty sure the password is correct as I can use the same password to login via SSH and the Asus App login just fine. I even verified the password is correct via the App's router information page.

I will have to reboot all my Aimesh nodes (AX6000 Main+AX3000P+AX3000) using the Asus App before i can login again. I tried factory reset and start from scratch but it still the same. (This seems to related to Aimesh? as i tried reboot only the main node AX6000 but to no avail. got to be all the nodes.)

FWIW, I can't update to 3.0.0.6.102_34793 also, which is similar to thread here. 

Hopefully any kind soul could shed some light on this. Thanks

[gohlex]

@Saltgrass thanks for the reply. I've contacted Asus support via email and they wanted me to bring the router down to their service centre for further checking. Will update again the outcome.

[Saltgrass]

Just for info, on my system, SSH is disabled.  

[gohlex]

Yes, i turned it on for LAN only for troubleshooting.

[Saltgrass]

If everything else fails, try disconnecting the router and leave it overnight with no power.  There have been situations with electronic devices, where it needs to drain all the power to reset some voltage controlled switch.

It does look like other folks are also having problems, so sending it back would probably be best.

[tim_hamblin]

Have a look at this thread on Merlin's forum - Seems to be a known issue.... Doesn't bode well alas...

https://www.snbforums.com/threads/wont-update-gt-ax6000-to-any-firmware.90784/ 

[gohlex]

@tim_hamblin Thanks. looks like my option is sending it back to Asus since it's still under warranty. 

[jzchen]

I'm throwing a Hail Mary Pass here but...

On the ASUS Router App on the upper left corner there's a "hamburger"/three horizontal lines symbol.  If you tap it a menu opens and at the bottom there's a choice to visit the WebGUI.  Have you tried logging in there?

[gohlex · Accepted solution]

thanks all for the replies and suggestions, brought the router to Asus service center and was replaced with a brand new one. hopefully all is good now.