Suddenly No internet data on WiFi AX6000

[Slyck_08]

Hello people,

Im wondering if I have to send back my AX6000 because its WiFi suddenly stops working on a regular basis, WiFi stays on but there is no internet connection.

If I turn my PC on that is wired to the router, suddenly the WiFi connection starts working again.

Then I turn the PC off and after a random amount of time the WiFi breaks down again.

I have tried all kinds of hard reset, either on my internet providers router and on the ASUS but I go back to the same issue.

I live in Switzerland, my internet provider is Salt, and if I turn the WiFi on with their own router, everything works fine on its side. The problem really seems to come from the AX6000, I've tried to tinker different settings but I don't have sufficient knowledge to understand what is the problem.

Can anyone help ?

[jzchen]

GT-AX6000 or TUF-AX6000?

For GT-AX6000:

There was a firmware version released August 28:  3.0.0.6.102_34793.  Is this the version installed?  Do you think the problem started around that time?

[Slyck_08]

My version is TUF-AX6000 : 3.0.0.4.388_33411-g1ae9eb9

The interface states that it is the latest version available.

I don't know when the last update has been made, but I wouldn't be surprised that the issue appeared after an update. However I don't know if that is the case here.

[jzchen]

I went to Salt's webpage and could not find any information on how to connect a third party router such as the ASUS.  Did they provide you instructions on how to use a third party router, or did you follow some advice on the Internet?  Seems like they want you to use their router exclusively?

[Slyck_08]

Thanks for checking this for me ! They don't have a bridge mode on their router, so yes I guess they don't really expect customers to plug another router on their ports.

However i have been doing this with success for the last few months, and it's only recently that it appears to be a problem.

Also I have explained precisely to various people from their customer support that I am using my own router because I am not satisfied with the range and speed of their routers WiFi, and no one has told me that I am not supposed to do it (but I don't either consider that they agree with this, they just didn't comment).