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Router or modem issue RT-AX82U

Masonk29
Level 8

Hey everyone. I have an RT-AX82U. I have always enjoyed it! 

I recently had to switch internet companies because one was discontinueing. I switched to Rogers in Canada. Anyways, I didn't really have any issues when I was at the other provider with their modem in bridge mode with the RT-AX82U. 

Once I got the Rogers modem, I have seen some buffering and slight lag at times the past couple of days. I get approx 560mpbs upload and 30 download. However, when I take it out of bridge mode and use only the Rogers modem, I'm getting 630 Mbps and 30 upload. I was hoping someone could help me on this matter as I figured that the RT-AX82U should be the one with the higher speeds. I'm not sure if it's the issue or what. Any insight? Maybe a setting on the RT-AX82U can fix this?

I've also switched out my ethernet cable too, and same thing. Thank you!

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1 ACCEPTED SOLUTION

Accepted Solutions

Please check if QoS has accidentally been turned on.  (It happened to me once on a different router, I don't have a RT-AX82U, but strange poor speed tests resulted).

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4 REPLIES 4

jzchen
Level 15

So upload and download speed is swapped?

Masonk29
Level 8

Hello! Thanks for the reply. 

They haven't swapped. But when I hook in my RT-AX82U to the Rogers modem for bridge mode, it's getting roughly 80-100mbps download less than when I'm using the Rogers modem without the RT-AX82U.. so using just the rogers modem it's getting 80-100mbps higher. 

So I was wondering why the RT-AX82U would be slowing it down? Surely it's a setting somewhere? 

Please check if QoS has accidentally been turned on.  (It happened to me once on a different router, I don't have a RT-AX82U, but strange poor speed tests resulted).

Masonk29
Level 8

Jzchen, thank you! That helped! I didn't even think of turning QoSing off. It was enabled. Now I'm getting 850 down 30 up. Thanks again! I really appreciate it. Noted for next time 😁