Gt be98 wont connect dchp

[dusty459]

Hi so i just brought the be98 i plugged it in today and set up like normal but no internet i tryed the 2.5gb port and 10gb port neither work all i get is internet cable unplugged or isp dchp server not working properly  factory reset twice im on toob i uk

So its cable plugged straight from modem to router and nothing its running latest firmware but not getting anywhere i have had to plus ips default router back in works instantly

[jzchen]

Can you try the Advanced Setup (tiny option at bottom) vs Quick Internet Setup option?

[dusty459]

Ill try this first thing but im unsure if i tryed already will give it ago try again 

[jzchen]

What is the model of the modem/ONT they provide you?  Do they allow you to use a 3rd party router like ASUS?

[dusty459]

 Hi yes when they first installed i plugged my ax11000 in worked but i decided to upgrade to be98 but when i plug it in its just wont see the dhcp 

[jzchen]

There are a couple of things to check:

Did the DHCP Lease expire/release so the service allows connection of the new router.

Sometimes service is tied to the MAC address and you may clone the AX11000 MAC on the new BE98.

[dusty459]

Well finally got it to factory reset went via advanced settings but left with network cable unplugged i plugged a tp link it and went straight on must be the router ports maybe 

[jzchen]

How about if you connect the BE98 WAN to a LAN port on the TP-Link.  Are you able to set it up?  (Just to test).

[dusty459]

Made no diffrence sent it back but i have now be98 pro same thing dchp its working perperly adtran modem 

[jzchen]

When I first set up mine I had difficulty but I was not sure if it was the BGW320-500 AT&T gateway.  This was way back end of November 2023.  I had to go to Advanced Setup and choose the WAN port manually and then it worked.  (I also copied down the DNS primary and secondary address which I entered).

Does your ISP have special settings you need to enter?