GT-AXE16000 not starting

[ra_dzik]

Hello,

After returning from vacation, I plugged all the devices into the power supply. Unfortunately, the router GT-AXE16000 does not want to start 😞

It turns on, immediately shine on blue and immediately lights on the LEDs 1st (WAN),3rd led (10GE) and 8th led (Power).

I tried to do a reset (WPS + power on), I also tried to do with the reset button, but no method helps.

Any ideas? Please help.

[jzchen]

When I used the reset button (Apple tech support) I needed to press it twice before it actually worked.

A little more details please?  Can you connect a computer to a LAN port and try to log into ASUSwrt?  What happens or what does it show 192.168.50.1 on a web browser?

[ra_dzik]

Immediately after turning it on, it shine on blue and these 3 lights are on.

I tried 2 times reset button, tried 3 times reset button, tried 10 seconds after power on, tried 10 seconds + power on. Nothing works immediately blue light + these 3 LEDs are on 😞

Computer connected via lan, does not get any IP address.

[Saltgrass]

You might also try removing it from the power strip.   I will assume the power strip is plugged into the wall and not some type of UPS?

[Saltgrass]

First question, what do you mean by "all the devices"

Next, I start my system in sequence.  Internet modem, or whatever, first and let boot. Then I start the router and let it finish.  Then I start up other things.  It appears, none of your radios are starting.

The way I reset all of my routers and nodes is to hold the reset button for about 4 seconds until the power light starts to blink, then turn it loose and let it finish.  In your case, I might try disconnecting the 10 GE.

Do you have any special configurations, such as WAN ports?

[ra_dzik]

"All the devices" - it means all devices connected to power strip - router + ip cam + desktop PC + TV.

I don't have any special WAN configuration - only set MAC address (my provider autenticate access by MAC adress router), rest of them is automatically.

[jzchen]

You aren’t running a beta firmware are you?  One of those broke all Ethernet connections on mine.  I needed to manually flash via WiFi connection.  WiFi working?

EDIT-  May try ASUS rescue process.

https://www.asus.com/support/FAQ/1000814/

[ra_dzik]

There was a beta firmware. Now it is not possible to connect to the router even over Ethernet 😞 

[jzchen]

Follow the recovery process on the link I posted on the EDIT.  Manually set the IP to 192.168.50.11 let us know if it works please.

[ra_dzik]

In the recovery porcess is:

"3-1 Unplug the router's power cord.

3-2 Press the Reset button.
Keep long pressing the Reset button and plug the cord to DC IN at the same time.
Notice: Please DO NOT release the Reset button until the Rescue Mode is enabled."

As I wrote above - I tried combination with the reset button - no effect 😞 I can't enable router into "Rescue mode" like in the instruction 😞