GT-AXE16000 Firmware 3.0.04.388_24329 Issues

[skot1025]

Hello,

I tried upgrading my GT-AXE16000 firmware from version 3.0.0.4.388_23012 to version 3.0.04.388_24329 and encountered several issues.

• No Ethernet connected devices are able to ping the router
• I am able to connect to the WIFI, but it drops packets
• My AiMesh node (GT-AC5300 - 3.0.0.4.386_51529) does not under the AiMesh topology section
• I have a WAN IP, but I cannot connect to the Internet

I have tried the following troubleshooting steps:

• Restart router multiple times after firmware update
• Restore router settings from backup prior to the firmware update
• Factory reset router
• Restart connected devices
• Restart ISP modem

When I revert to the previous firmware version (3.0.0.4.388_23012) all the issues go away.

Any help would be greatly appreciated.

[skot1025]

I am going to reach back out to Asus support and let them know the hard reset did not address the issue.  I want give them an opportunity troubleshoot further.  If they don't come back with anything I will try the beta firmware as a troubleshooting step.  If it works that would at least tell me version 3.0.04.388_24329 is my issue and not the router or a setting. Thanks for the help!

[jzchen]

Yes, mine is also a node since before release of 24329.  It appears to be working normally as a node, Ethernet backhauled…

I’m not personally fond of that beta firmware as it seemed to knock out ethernet connections, WAN, LAN, or both I did not determine…. (Primary router, AiProtection ON as reference).