GT-AXE16000 Firmware 3.0.04.388_24329 Issues

[skot1025]

Hello,

I tried upgrading my GT-AXE16000 firmware from version 3.0.0.4.388_23012 to version 3.0.04.388_24329 and encountered several issues.

• No Ethernet connected devices are able to ping the router
• I am able to connect to the WIFI, but it drops packets
• My AiMesh node (GT-AC5300 - 3.0.0.4.386_51529) does not under the AiMesh topology section
• I have a WAN IP, but I cannot connect to the Internet

I have tried the following troubleshooting steps:

• Restart router multiple times after firmware update
• Restore router settings from backup prior to the firmware update
• Factory reset router
• Restart connected devices
• Restart ISP modem

When I revert to the previous firmware version (3.0.0.4.388_23012) all the issues go away.

Any help would be greatly appreciated.

[jzchen]

AiProtection ON or OFF?  Which Signature version if ON?

[skot1025]

AiProtection is off.  If I turn AiProtection on the signature version is 2.384.  Do you think AiProtection is causing my firmware update issues?

Thank you.

[jzchen]

It's not causing any issues if it is OFF.  2.382 caused me a nightmare the night before I moved to a WiFi 7 primary router, so I ask...

My strategy and recommendation has been to factory/hard reset IF there is a problem.  I notice you mentioned that you tried this.  So after that are you able to add the AC5300 as node?  (Some members noted there's an aberrant unsecured 5 GHz).  Is that what you mean by it doesn't as node? 

If the node shows disconnected on the Topology (after BIOS update) first thing to try is to power cycle the node.

[skot1025]

Hello,

Thank you for your response.  What I meant is my node was not a member of the AiMesh group after the firmware update.  There were so many issues after the firmware update and the missing node was one of them.  Over the weekend I will trying the steps below.  Let me know if you have any additional suggestions.

1. Download backup of working firmware version (3.0.0.4.388_23012)
2. Export current router settings to a file
3. Copy backup firmware and router settings to a thumb drive
4. Factory/hard reset router
5. Update router to latest firmware version (3.0.04.388_24329)
6. Setup router to the point to see if I have the same issues when I did an in place upgrade to the latest firmware version
7. If I don't have issues I will test restoring my previous setting from the backup file

The goal of this test would be to determine if the issues I am experiencing are settings or firmware based.  I will test over the weekend when I have more time.

Thanks again for the response.

[jzchen]

I guess my suggestion would be to switch #4 and #5.  4. Flash the new BIOS then 5. do factory/hard reset after.

[skot1025]

Got it.  Thank you!

[Saltgrass]

Maybe a couple of questions, did anything in the firmware update directly affect your operation?   Make sure and extend the window to see them all.

When I troubleshoot, I like to keep the system as simple as I can.  Possibly, one of the Firmware changes needs to be incorporated into the Mesh Node configuration.  But removing it while you are testing, would eliminate that possibility.

When I ping my router using the Network tools, it does ping, but the line is flat and hard to see.

What are you using to connect the Wi-Fi which drops the packets, system model number and Wi-Fi adapter?  Are the signal strength and Windows Link Speed, for the Wi-Fi device, as you would expect?

Your ISP connection is just a modem, so you don't have to worry about Wi-Fi emissions from it?

[skot1025]

I tried upgrading the firmware again, but encountered all the issues I previously encountered.

• Cannot connect to anything over Ethernet
• Cannot connect to the Internet
• WiFi works, but periodically drops packets

After I encountered issues I did a hard reset and went through the initial setup.  Even after the hard reset I encountered all the same issues.  I tried restoring my router settings from a backup, but same thing.  The only way I have been able to return to a working state is reverting back to firmware version 3.0.0.4.388_23012.  I have tried the 3.0.04.388_24329 firmware upgrade five times and every time I encounter the same issues.  I contacted Asus support and they were helpful, but they just suggested doing a hard reset.

Is anyone else have issues with firmware 3.0.04.388_24329 on their GT-AXE16000?

Any help would be greatly appreciated.  Thanks.

[Saltgrass]

I don't know if you would want to try, but there is a Beta firmware for the AXE16000.  You can check the box on the firmware page and it should be downloaded.   Mine is running it as a Mesh Node.  I was running the other firmware update on the AXE16000 before I swapped it out for the BE98 Pro.  I had no connection problems with it.

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