GT-AXE11000 Wi-Fi not working – Firmware Restoration didn’t help, repair too expensive

[lys03316]

Hi,

After moving to a new place, my GT-AXE11000 router stopped working normally.

The Wi-Fi LED no longer turns on, and there is no wireless signal at all.

I tried using the ASUS Firmware Restoration tool.
It uploads the firmware in about 15 seconds, but nothing changes afterward.

Another strange issue:
No matter what I do — whether I reboot the router from the UI or simply power it off and on —
it always takes over 10 minutes to finish starting up.
This happens even when I haven’t changed any settings.

I sent the unit to ASUS for repair, but they asked for around 500,000 KRW (~$370 USD),
so I declined and asked them to return the device.

Now I’m back to where I started, and I’m not sure what else I can try.

Just in case, I’ve uploaded the system log here: syslog 

Any help or suggestions would be greatly appreciated.
*I'm not fluent in English, so I used a translator. Thank you for your understanding.*

[jzchen]

Firmware installation should take at minimum 2 minutes.  It is not completing the upload.

Did you try manually uploading firmware through the Web GUI?  Latest version is 3.0.0.4.388_23883.  What firmware version is it on?

Firmware:

 https://dlcdnets.asus.com/pub/ASUS/wireless/GT-AXE11000/FW_GT_AXE11000_300438823883.zip?model=GT-AXE...

Restoration software version 2.1.0.3:

https://dlcdnets.asus.com/pub/ASUS/wireless/GT-AX6000/Rescue_2103.zip?model=GT-AXE11000

[lys03316]

Yes, I tried both methods, but unfortunately the result is the same.

[jzchen]

If it's $370 USD to repair, how much is a new one?  Amazon sells this router for $329.99 (pre sales tax which adds about 10% where I live).  Amazon also sells a used (very good) condition one for $184 (pre-tax).

[lys03316]

In Korea, the GT-AXE11000 is currently discontinued. So if self-repair is not possible, I’m considering buying the AX11000 Pro from Amazon instead.

[jzchen]

Were/Are you able to open it to look for anything burned, and/or other internal damage?

Mine is currently running fine but I did not move it (also out of warranty a long time).

[lys03316]

There were no issues up until the day I moved, but the problem started the next day. I haven't opened it yet, but I don't think there's any major damage.