Sending feedback to Asus in the app and i get this back from them:
Dear Valued Customer,
Thanks for sending us feedback! To improve user experience on ASUS router, we would like to provide a piece of extra and important information related to Parental Control/Family features. Based on our back-end stats and user feedback, settings on your devices might have impact on services related to network and scheduler management. If you encounter issues when using these services, please help to check the following configurations firstly.
If your devices are running operating system later than iOS 14 or Android 10, please check your MAC randomization settings. Enable MAC randomization might lead to certain services not working as expected. For more details, please check this FAQ
If you have encountered issues with Time Scheduler (Parental Control/Family), Wi-Fi Scheduler, and Reboot Scheduler, please check your routerÃƒÆ’Ã†â€™Ãƒâ€*Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬Ãƒâ€¦Ã‚Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¬ÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬Ãƒâ€¦Ã‚Â¾ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¢s system date, time, and time zone. If it doesn't show the correct information, follow the steps below to change manually. The above features might not work as configured if the system time is incorrect.
Navigate to Web GUI (https://router.asus.com
) and login
Check your System Time at Advanced Settings -> System Log -> General Log -> System Time
If your system time is incorrect, please check your time zone settings at Advanced Settings -> Administration-> System-> Time Zone. You can change it if it is not in the correct time zone.
My problem is with the portstatus when i press diagnose in the app, the internet connection is lost and doesnt come back i have to reboot the router.
I have the Asus router app also installed on my samsung tablet with adroid 8.1 and when i press on diagnose the internet connection is also lost and doesnt come back, i have to reboot the router.
(Parental Control/Family), Wi-Fi Scheduler, and Reboot Scheduler i dont use them and are set to off.
System time is correct.