Thank you for your response to help solve my issue. I will answer these all in one response for now.
Default settings usually work best. Did you happen to change any? QoS is by default off and Traffic Monitor is usually off by default also...
I did not remember changing anything out of the norm, but just checked and saw that QoS was ON and I turned it off just to see if that helps. I did not see were you can turn Traffic Monitor OFF anywhere.
You are using Symmetric 1 Gbps internet service? Is it Spectrum?
You are using a modem and not a Gateway?
Using a modem connected directly for the troubleshooting and I have NO packet loss or latency issues.
Have you tried turning off the Wi-Fi radios while you are testing?
Have not tried that yet.
Can you stream video or several videos at the same time without problems?
No, if streaming with router connected, it will start buffering, which should not happen with 1gb down service.
Do you only have the one computer you can check?
No, I confirmed the issue is not just my PC. I connected two other laptops with the same issue going through the router.
Why did you install Ping Plotter initially, what were you seeing? I do not have any experience with a QoS situation during game play. If you are not using it, you might want to test by giving your game priority.
Pingplotter is a tool to track down/troubleshoot your network and beyond. It clearly shows that my router is causing issues with latency and packet loss. My service provider is COX and IMO they suck. I have had 10 techs in the last 35 days here checking their system. They did find an issue with the cable and ran a complete new cable from across the street at their tap all the way to my house. No real change. I also installed my self a new coax cable which is RG11 cable vs the RG6 which is typical for house. RG11 is much thicker low loss cable, again with no real change.
Do you have any thoughts on whether the problem might involve video or audio?
I do not think the issue involves either of those since it is router centered, proved by disconnecting the router and going directly through my modem. Pingplotter shows that everything is very clean with just the modem. At first I thought the router was bad, but after buying another one which is the same model and doing the same thing, it MUST be a setting that is not intuitive that is set wrong and affecting the latency. Unfortunately, I can not figure this out and Asus was NO help.So, I've spend at least $700-$750 on Asus routers and Asus doesn't seem to care about the customer and tells me to trouble shoot my WiFi, which I can't believe that is the issue at all being hard wired PC, not WiFi. Maybe it's just me?
I hope this helps anyone who knows this router and can help since it is driving me crazy. Online game play is frustrating at best when it freezes up and or kicks me entirely out of the game.
