AXE11000 and Nest Camera Issues

[mploc]

I have an issue where all (8) my nest cameras constantly disconnect and reconnect all day long. The logs say it is for an unspecified reason.

[Saltgrass]

Neither of you have given any thought to the cameras are the problem?

I might even think the cameras are knocking each other offline..

But again, the System log should give you a clue..

[Saltgrass]

I originally stated I did not have any cameras but I do have 4 Swann cameras that seem to work normally. On my phone I can see their transfer rates so I know if any particular camera is having a problem.. These cameras have SD backup cards for each camera and record when something moves..

@mploc, has ASUS asked for any of your Router System logs? Since you should be able to identify the exact device and Wi-Fi band, it should be easy to pull out info concerning a specific device.

I already have two system using the 6 GHz. But as mentioned, Windows has not officially enabled it. It is also strange the 6 GHz connections show up as Ethernet on the Router UI.. I suppose Firmware update is in the works to change that situation.

[mploc]

Saltgrass wrote:
I originally stated I did not have any cameras but I do have 4 Swann cameras that seem to work normally. On my phone I can see their transfer rates so I know if any particular camera is having a problem.. These cameras have SD backup cards for each camera and record when something moves..

@mploc, has ASUS asked for any of your Router System logs? Since you should be able to identify the exact device and Wi-Fi band, it should be easy to pull out info concerning a specific device.

I already have two system using the 6 GHz. But as mentioned, Windows has not officially enabled it. It is also strange the 6 GHz connections show up as Ethernet on the Router UI.. I suppose Firmware update is in the works to change that situation.

Logs are sent on a daily basis.

The office of the CEO got involved, so now I am working with a new contact. The beta they sent me yesterday had all sort of issue. Wifi would shut off completely and none of my apple devices would update to ios 14.5. Which each beta they send, they decide what features the want to turn on or off. Even if the feature shows enabled in the GUI, they could have it disabled in the firmware. BTW because I needed stable internet this morning for my kids school, I reverted to the original firmware, not the last firmware released, and all cameras but one are stable, regardless of the band it is on, even with all those features turned on that you suggested to turn off. And immediately all my apple devices updated. (3 iphones, 2 tablets, and 4 apple tv 4k's). I would assume they would work of the most stable firmware and see what changes they made in the second which made the issues explode. But what do I know?

[jasen_bartlett]

mploc wrote:
Logs are sent on a daily basis.

The office of the CEO got involved, so now I am working with a new contact. The beta they sent me yesterday had all sort of issue. Wifi would shut off completely and none of my apple devices would update to ios 14.5. Which each beta they send, they decide what features the want to turn on or off. Even if the feature shows enabled in the GUI, they could have it disabled in the firmware. BTW because I needed stable internet this morning for my kids school, I reverted to the original firmware, not the last firmware released, and all cameras but one are stable, regardless of the band it is on, even with all those features turned on that you suggested to turn off. And immediately all my apple devices updated. (3 iphones, 2 tablets, and 4 apple tv 4k's). I would assume they would work of the most stable firmware and see what changes they made in the second which made the issues explode. But what do I know?

Yes. 100% original firmware release was fine. Update has issues. I am still having camera drops every 5 days days 1 or 2 will drop for a short period. I believe it is with their load balancing with these settings disabled. I have no clue who they have working on their firmware. Must have hired a bunch of former Netgear nighthawk engineers.Â*

[mploc]

jasen.bartlett wrote:
Yes. 100% original firmware release was fine. Update has issues. I am still having camera drops every 5 days days 1 or 2 will drop for a short period. I believe it is with their load balancing with these settings disabled. I have no clue who they have working on their firmware. Must have hired a bunch of former Netgear nighthawk engineers.Â*

I'm am still waiting to hear something from them.

[Joshphs]

Asus technical support is utterly useles. Ive had so many issues and they not once have resolved anything. Completely a waste. Thinking of changing companies at this point, tired of running into issues with the ax11000. They need people that actually know how to use the thing.

[mploc]

I will pass this info that I got like 30 minutes ago, so you will be testing just like me to see if it works. Go to Wireless >General and set Group Key Interval to "0".

[mploc]

Guys I'm throwing in the towel for the second time. I'm just going to use it as an access point behind my mesh router just for the wifi 6e radio. Here is a review that just came out and you can see it has problems https://gizmodo.com/asus-first-wi-fi-6e-router-is-a-beast-for-gaming-but-s-1846688098

[JeffLo]

mploc wrote:
Guys I'm throwing in the towel for the second time. I'm just going to use it as an access point behind my mesh router just for the wifi 6e radio. Here is a review that just came out and you can see it has problems https://gizmodo.com/asus-first-wi-fi-6e-router-is-a-beast-for-gaming-but-s-1846688098

yeah sad to here that, what router are you using as main now?

[mploc]

JeffLo wrote:
yeah sad to here that, what router are you using as main now?

Amplifi Alien, I have 3 of them that I mesh together. When Asus gets there act together, I might use the AXE11000 again.