cancel
Showing results for 
Search instead for 
Did you mean: 

AXE11000 and Nest Camera Issues

mploc
Level 7
I have an issue where all (8) my nest cameras constantly disconnect and reconnect all day long. The logs say it is for an unspecified reason.
732 Views
30 REPLIES 30

ASVPxSheebz wrote:
does anyone have anymore insight on this?

im having this issue with my nest indoor cam. the 2 outdoor cams work mint, but the indoor cam disconnects daily.

smart connect turned off, binded to my ax11000 on 5ghz-1 channel



I have been "working" with support on this for a couple of weeks now, but so far no resolution. Contact support so they can see there is a real issue.

mploc wrote:
I have been "working" with support on this for a couple of weeks now, but so far no resolution. Contact support so they can see there is a real issue.


I just received this router, updated it and am having dropped Nest indoor Cameras also.

https://www.asus.com/us/support/FAQ/1042475

I followed this article for legacy devices. My previous ROG AC53000 also had issues with certain 2.4ghz devices and they had a legacy mode settings...

4. Disable [802.11ax / WiFi 6 mode] 5. Disable [Wi-Fi Agile Multiband] 6. Disable [Target Wake Time] 7. Disable [Protected Management Frames]Â*

I will reach out to support also.Â*

They are still working on it. I'm on the fourth beta they have provided me but still not fixed. Please contact them. The more people complain, the faster they will fix it.

jasen.bartlett wrote:
I just received this router, updated it and am having dropped Nest indoor Cameras also.

https://www.asus.com/us/support/FAQ/1042475

I followed this article for legacy devices. My previous ROG AC53000 also had issues with certain 2.4ghz devices and they had a legacy mode settings...
*Disable [802.11ax / WiFi 6 mode]
Disable Wi-Fi Agile Multiband
*Disable [Target Wake Time]
*Disable Protected Management Frames
* ***Also placed 2.4ghz into Legacy Mode. I am no longer having the drop issue issue. Granted features are disabled.

These devices have been on the market for 7+ years. The NEW $550 router is 100% having compatibility issues with its AXE mode and legacy devices on the 2.4ghz.

It is also very common for Asus to put out buggy firmware and have routing table issue. My Gt-AC5300 has had improvement then backpedal on firmware features and function since it was launched.

ASVPxSheebz wrote:
does anyone have anymore insight on this?

im having this issue with my nest indoor cam. the 2 outdoor cams work mint, but the indoor cam disconnects daily.

smart connect turned off, binded to my ax11000 on 5ghz-1 channel



So I did something that seemed to make a huge improvement. It's not 100%. Change the dhcp lease time to something lower. I went down to 120 lease and the cameras seem to stay connected more. I will try raising it by an hour to see when things really become unstable. I don't know if static leases will make a difference or not.

mploc wrote:
So I did something that seemed to make a huge improvement. It's not 100%. Change the dhcp lease time to something lower. I went down to 120 lease and the cameras seem to stay connected more. I will try raising it by an hour to see when things really become unstable. I don't know if static leases will make a difference or not.


Called in, support is a joke. I have a case. They simply asked to change channel bandwidth and channels.... I will call back after this fails. I figured out a temporary solution already. I take it they do not keep record of work in process of issues of specific devices. I will keep calling in. Do you have a firmware revision number? I will reference it. I have an open ticket.

Â*Â*

Hi there,

might try this.
from google official QA, there are two items might need to be disabled on AP.
\https://support.google.com/googlenest/answer/9239727?co=GENIE.Platform%3DAndroid&hl=en#zippy=%2Cyour...

1. Disable beamforming, so on axe11000, will need to disable universal beamforming and 802.11ax/ac beamforming from http://router.asus.com/Advanced_WAdvanced_Content.asp do remember to disable all 3 bands.

2. Disable QoS http://router.asus.com/AdaptiveQoS_Bandwidth_Monitor.asp

give it a try.

wilsondenq wrote:
Hi there,

might try this.
from google official QA, there are two items might need to be disabled on AP.
\https://support.google.com/googlenest/answer/9239727?co=GENIE.Platform%3DAndroid&hl=en#zippy=%2Cyour...

1. Disable beamforming, so on axe11000, will need to disable universal beamforming and 802.11ax/ac beamforming from http://router.asus.com/Advanced_WAdvanced_Content.asp do remember to disable all 3 bands.

2. Disable QoS http://router.asus.com/AdaptiveQoS_Bandwidth_Monitor.asp

give it a try.


I thought I mentioned support, but I am working with the engineers. Every single user setting has been tried. The cameras are just not responding to the beacons. Yes I am putting the issue on Asus as these cameras work with every other router except there are also reports of issues with the Netgear RAXE500. Coincident? Obvious it is something these two routers do differently. With that being said Nest has been made aware but if they are looking into it or not I have no clue as I have no responses from them and they were informed the same time I informed ASUS. So the firmware they have me on is 9.0.0.4_386_43171 which I got today which was just an incorporation of a fix where the Samsung S21 Ultra will connect but will have no internet access. And still with this firmware it did not fix the issue. My though on that is how was the router tested before release if it doesn't even work correctly with the one and only wifi 6e device that is out that is supposedly fully compatible? Yes I know the AX210 is out but it is not fully supported by Windows 10 yet.

mploc wrote:
I thought I mentioned support, but I am working with the engineers. Every single user setting has been tried. The cameras are just not responding to the beacons. Yes I am putting the issue on Asus as these cameras work with every other router except there are also reports of issues with the Netgear RAXE500. Coincident? Obvious it is something these two routers do differently. With that being said Nest has been made aware but if they are looking into it or not I have no clue as I have no responses from them and they were informed the same time I informed ASUS. So the firmware they have me on is 9.0.0.4_386_43171 which I got today which was just an incorporation of a fix where the Samsung S21 Ultra will connect but will have no internet access. And still with this firmware it did not fix the issue. My though on that is how was the router tested before release if it doesn't even work correctly with the one and only wifi 6e device that is out that is supposedly fully compatible? Yes I know the AX210 is out but it is not fully supported by Windows 10 yet.
Â*
Â*

Disable [802.11ax / WiFi 6 mode]
Disable Wi-Fi Agile Multiband
Disable [Target Wake Time]
Disable Protected Management Frames
Place 2.4ghz into Legacy Mode.

Let the engineers know I am able to disable all these functions and have the cameras connect if isolated to 2.4ghz. Mine are still connect. The GT AC5300 is having massive firmware issue as well as the GT AX11000. The forum is full of issue right now for 2 of their performance routers.

Saltgrass
Level 13
The system log may be the only way to find out why they are disconnecting. You should be able to get the Wi-Fi band and MAC address of the device in the log then watch it for a while and keep track of the time is disconnects. Then maybe you could find that activity in the log.

I see some other threads regarding the situation on other sites, I will look through those.

Have you gone through this Google troubleshooter? Third party site so be careful..

https://support.google.com/googlenest/answer/9239727?co=GENIE.Platform%3DAndroid&hl=en#zippy=%2Cyour...
Maximus Z790 Hero,
Intel i9-13900k
Intel BE200