AXE 16000 dropping connection while gaming on PC

[Dyvurcz]

Hello all. I'm having an issue while playing a few games on pc where I'm consistently getting kicked from online matches. As of late this has happened in Fortnite, dead by daylight, and Jack box for examples. I'm trying to figure out what could be causing the issue. The pc is hardwired. All other devices seem unaffected. I have multiple consoles in the house that don't have this issue. 

Any help would be appreciated. 

[Saltgrass]

Your type of situation is hard to find an answer, especially when some of us don't do online gaming.

Questions that come to mind are, do you have any games which do not exhibit this behavior?

Is your WAN connection breaking or some local connection inside your network?

Do the games exhibit some type of behavior prior to breaking the connection?

Have you put any settings in the router which would favor the priority of the consoles over the computer?  Or could those games be written to favor the consoles.

The log on the router is not easy to read, but if you know a time or time period when this happens, you may be able to pull out something or someone at ASUS could pull out.

What model of PC do you have and what are your ISP specifications regarding speed?

[Dyvurcz]

Thank you for the response. Was hoping there was something obvious I could look for in the system log that would point to the cause. 

I can't say I have games that don't exhibit this behavior. I can say after doing a reset of the router, things seem to be running well for the time being. At some point it will revert to the same issue tho. 

I don't believe it's the wan port breaking connection. If so wouldn't that completely kill the internet across the entire house? 

I don't have any specific console settings. I did recently add port forwarding of certain games for the pc to try to combat the issue to no avial. 

I've contacted ASUS already with regards to reading the log. Hoping to hear back soon.

PC is running I9 13900K, RTX 4080, 32GB DDR5. ISP is Verizon Fios 2gig. Generally 2200-2500 Up and Down on a speed test on that PC.

[Saltgrass]

There is certainly nothing regarding your system configuration that would cause what you are seeing.

If it takes a period of time for the problem to reoccur, maybe you are seeing certain types of errors, which over that period, build up and cause the system to protect itself.

And yes, a WAN problem would affect your entire network.

[jzchen]

So my AXE16000 is connected as a node to a BE98 Pro (Access Point with AiMesh, Ethernet Backhaul Mode).  This is connected to a DECO BE95 functioning as router behind AT&T BGW320-500 providing IP Passthrough.  10 Gig Ethernet through 2 /3 10 Gig Switches.  EDIT- 1 Gig fiber service...

Sadly I was taking a CANVAS quiz and all of a sudden was disconnected.  (Cheap Windows 10 desktop PC but with 10 Gig PCI card (not sure what they are called nowadays).

I couldn't presume the problem was the router or the PC, but now I'm leaning towards the router...

BTW-  They do seem very sensitive to WAN issues, at least WiFi clients.  I recently disconnected WAN somehow and could almost instantly see the WiFi indicator on my phone disappear.  Not sure about LAN though...