01-20-2019 07:34 PM
01-21-2019 12:10 AM
I have had the AX11000 COD Edition for a few weeks now. I mainly set it up and then got busy with the holidays. When setting it up, I enabled 'smart connect' to manage the 3 bands.
I seemed to be having troubles with my iPhone getting a good connection so I turned off 'smart connect' and rebooted the router. I live in a large apartment building so I manually set the Wi-Fi channels to see if this brought relief. It did.
Only thing now though is my 2.4 GHz band is missing.
- I tried re-flashing the firmware
- I tried resetting the router to factory defaults
- I've tried naming each of the 3 bands different names with no luck. The 2.4 GHz light is on.
- I put the router back into 'smart connect' mode. Devices are being routed to both 5 GHz bands but no devices seem to be auto routing to the 2.4 GHz band.
No luck at all. Any ideas on what else to try? I've got a bachelors degree in networking and I'm at wits end. Is this a hardware failure?
01-22-2019 12:03 AM
Go to Administration>Feedback and complete a feedback form including de-bugging information. You can PM your email so I can then make sure the Network team can assess the log files and see if it is a hardware failure.