Asus RT-AX89X keep checking firmware update everyday and randomly Wi-Fi drop

[lionkong]

Hi All,

I am new here and I just bought the Asus router AX89X.

I have been updated the FW to latest version on the date 1 I got the router.

But the router is keep checking FW update every day. Also the WIFI will randomly drop that `make the connection unstable.

How can I upload/attach  the log file here so that someone can help me look into this problem?

Thank you so much!!!

[lionkong]

I have uploaded 2 log files here.

The longer log file show the Wi-Fi signal lost. This log file was before I performed Factory restore to default.

https://www.mediafire.com/file/uer672m2qee4o8t/AX89Xsyslog.txt/file 

The shorter log file show the router keep auto checking new FW everyday. This log file is after restore to factory default to now.

https://www.mediafire.com/file/i8arzanfvgqwrdl/AX89Xsyslog_2.txt/file 

Can someone help check and advise if there is anything wrong on my router?

Aug  3 22:20:14 kernel: [378543.636721] wlan: [0:E:WMI] Failed to send status request to fw =4
Aug  3 22:20:14 kernel: [378543.670773] Virtual device ath0 asks to queue packet!
Aug  3 22:20:14 kernel: [378543.826697] wlan: [0:E:WMI] wmi_unified_cmd_send_pm_chk:696, WMI stop in progress, wmi_handle:aa0b8200
Aug  3 22:20:14 kernel: [378543.826730] wlan: [0:E:WMI] Failed to send status request to fw =4
Aug  3 22:20:14 kernel: [378543.934963] Virtual device ath0 asks to queue packet!
Aug  3 22:20:14 kernel: [378544.107636] wlan: [29512:I:ANY] Resetting the radio
Aug  3 22:20:14 kernel: [378544.107764] wlan: [29512:I:ANY] osif_delete_vap_recover: disabling son timer failed

Aug  3 22:21:28 kernel: [378617.673294] wlan: [26577:I:ANY] wlan_cfg80211_set_ap_chanwidth: 569: wlan_cfg80211_set_ap_chanwidth: freq:2462 hw_value:11 ch_width:1 
Aug  3 22:21:30 kernel: [378619.837590] wlan: [0:I:ANY] [MLME] vap-0(ath1): [5c:47:5e:e6:19:8f]station reassociated at aid 1 long preamble, short slot time, QoS, HT20 cap 0x431, ni a4c7c000. (Number of associated STAs: 1)
Aug  3 22:21:30 kernel: [378619.851332] wlan: [0:I:ANY] [MLME] vap-0(ath1): [5c:47:5e:e6:19:8f]ieee80211_mlme_recv_disassoc: reason 8
Aug  3 22:21:30 kernel: [378619.853979] wlan: [0:I:ANY] [MLME] vap-0(ath1): [5c:47:5e:e6:19:8f]_ieee80211_node_leave: station with aid 1 leaves (refcnt 4), ni a4c7c000, caller ieee80211_mlme_recv_disassoc+0xe0/0x214 [umac]
Aug  3 22:21:31 kernel: [378620.811444] wlan: [25926:I:ANY] ACS failed to derive the channel. So,selecting channel with least BSS 

Aug  5 20:17:28 kernel: [543978.487308] wlan: [0:E:WMI] Failed to send status request to fw =4
Aug  5 20:17:28 kernel: [543978.575935] wlan: [21387:I:ANY] Resetting the radio
Aug  5 20:17:28 kernel: [543978.576063] wlan: [21387:I:ANY] osif_delete_vap_recover: disabling son timer failed
Aug  5 20:17:28 kernel: [543978.580083] [MLME] vap-0(ath1):mlme_vdev_disconnect_peers_cb: disassoc/deauth all stations. peer_cnt: 5
Aug  5 20:17:28 kernel: [543978.587706] wlan: [0:I:CMN_MLME] PSOC_0 VDEV_0 Sending bcast deauth and DELETE_ALL_PEER, clients: 4
Aug  5 20:17:28 kernel: [543978.597191] wlan: [0:E:WMI] send_mgmt_cmd_tlv:3536, WMI stop in progress, wmi_handle:b8375400
Aug  5 20:17:28 kernel: [543978.606303] wlan: [0:E:WMI] send_mgmt_cmd_tlv: Failed to send mgmt Tx
Aug  5 20:17:28 kernel: [543978.614708] wlan: [0:I:ANY] ol_mgmt_send: 1892: ol_mgmt_send: Failed to send mgmt Tx
Aug  5 20:17:28 kernel: [543978.621264] wlan: [0:E:WMI] send_mgmt_cmd_tlv:3536, WMI stop in progress, wmi_handle:b8375400
Aug  5 20:17:28 kernel: [543978.629096] wlan: [0:E:WMI] send_mgmt_cmd_tlv: Failed to send mgmt Tx
Aug  5 20:17:28 kernel: [543978.637601] wlan: [0:I:ANY] ol_mgmt_send: 1892: ol_mgmt_send: Failed to send mgmt Tx

[jzchen]

I’m glad to read that you performed a factory reset after updating firmware to the latest.  (This seems important if after updating say from 3.0.0.4.386.X to 3.0.0.4.388.Y and you get strange behavior, like you note).  I do not personally do a factory reset after a firmware update, unless I notice some buggy issues, after one of these updates…

Regarding daily firmware update checks this seems normal for ASUS routers.  If you log into the WebGUI or router app they will sometimes show an indicator that there is a firmware update that is available.  It seems to be a normal process to just check, but not auto update, unless you choose that option.

[lionkong]

I wonder why it will check update for everyday.

And how about the wifi drop issue?

How can I fix that problem?

Would you please help check the log files if found any issue on the log?

Thanks!

[jzchen]

A few questions, as I looked at the 2nd log some:

Where are you located?  Did you purchase this from an ASUS reseller in/for the country you are using it in?

I found this very peculiar line in the log:

May 5 05:05:36 ERP: The model isn't under EU SKU!

The firmware you flashed seems to be from the ASUS EU website, and you reside in the USA/purchased from USA reseller?  Where did you download the firmware?  I am trying to link the ASUS US BIOS page:

RT-AX89X｜WiFi Routers｜ASUS USA

[lionkong]

I am in US and I purchased the router on US Amazon sold and ship by Amazon.

I downloaded the FW in here:

https://www.asus.com/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-ax89x/helpdesk_bios/...

The 1st log (longer log) contain more information about the wifi drop.

Would you please also help check on that too.

Thanks!

[jzchen]

Yes I’m afraid we should start by getting the US firmware uploaded to your router first.  That is not the US website, I actually get a warning from Chrome (iOS version) to switch to the US site.

I am attaching a screenshot.  (I am in the US also so I get this warning).

[lionkong]

Ya, I see the notification to switch to US site too.

But when I clicked on it. I just see they show the price of the router on the top of page.

The firmware version and size are the same when not switching.

BTW, how can you attached the file in the post? I can't see the option to attach the file here?

[jzchen]

The firmware size being equal doesn’t mean the settings, in particular WiFi, are the same.  Each country has their own “FCC” and allows different parameters such as frequency range and power.  I have read that the routers are set to the country they are sold in.  Prior to that there was an option to choose the locale but now it’s fixed, and you really need to use the correct BIOS.  (That’s good news to me because I believe I found what is wrong with your setup.  I am not working in this field and not sure I can find the issue reading your log files, but definitely I can see that you’ve loaded the “wrong” BIOS and need to switch).  Hopefully that will resolve your WiFi dropping.

About attachments since you’re new the forum limits your capabilities.  When I first got the ability to attach I could only attach one file per post.  Now I see I can attach up to 10 per post…

[lionkong]

I found that the MD5 checksum of the router firmware both on my link and your link is the same:

de2c7369a47dc85d6fcee1718e27cc62

I will re-upgrade the FW on the link you provided tomorrow.

I have another problem/question regarding this AX89X router.

I recently installed the Sonic 10 gigabit internet. I bought this router because it have 1x10Gb Base-T and 1x10Gb SFP+ port that I can use with the 10Gb internet.

The Sonic ONT device 10Gb RJ45 port is connecting to the 10Gb RJ45 WAN port on the router.

The SFP+ 10Gb port is connecting to the 10Gb SFP+ module on my PC.

However, when I perform the speed test on internet. I never can get over 1Gb for download. I can only get 300Mb - to 800Mb for download. But I can get over 7Gb upload.

When I switch back to use the 1Gb LAN port from router to my 1Gb RJ45 LAN port. I can get maximum of the 1Gb for both download and upload.

I turned on the Jumbo Frame setting for LAN on router. Also set the speed for both 10GB base-T and SFP+ port to 10Gb.

I attached some screenshots.

Could you please check why the download speed on the SFP+ port is very slower than the RJ45 port?