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Aura Sync is not showing my ROG Thor Platinum II 1000w power supply

sandmann221
Level 7

All my other ASUS products are being picked up on Aura Sync except my PSU . I have the ARGB correctly connected to the motherboards ARGB header . I have a ROG Maximus Z690 Formula motherboard , Intel I9 13900k CPU , 4 sticks of 16gb Corsair Dominator DDR5 Ram , MSI GEFORCE RTX 4090 Gaming X Trio GPU, and  Rog Ryujin III 360mm cooler .

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2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @sandmann221 ,

based on your issue, may I ask have you successfully linked the ARGB cable to both your PSU and an ARGB header on your motherboard?

螢幕擷取畫面 2023-09-06 141349.png

 

Ensure that it is securely attached to the ARGB Gen 2 header, not the RGB header. Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

Aureliannn_ROG
Customer Service Agent

Hi @sandmann221 ,

after checking with relevant department, regarding your PSU being an ARGB device, it's important to note that in the Armoury Crate software, it's typically grouped under 'Addressable LED Strips' along with other ARGB devices. This means that it may not display the specific PSU model name separately. To address your concern, please check if there is an option related to the 'Addressable LED Strips' in the software settings. If such an option exists, enabling it should allow for synchronized lighting effects with your PSU. We recommend verifying these settings to achieve the desired lighting synchronization. Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.