Asus Thor 1600w Titanium weird pop sound.

[GreyVR]

I recently build a new PC with an Asus 1600w Thor Titanium PSU bought new from New Egg. 

Since then, the PC seems to be making an odd pop or ping that is irregular. 

Note this is NOT A CONSTANT sound.

It is however frequent. I have a video with the sound,, but I do not have permission to upload it. 

[GreyVR]

I attempted to upload it to youtube, but youtube suppressed the sound to the point it isn't audible. 

It sounds a little like a lamp turning on and off. 

[Silent_Scone]

Hi @GreyVR 

try using www.streamable.com

[GreyVR]

https://streamable.com/w8mot3

[GreyVR]

Here it is from another angle. It's still a bit louder and more metallic in the original, but this is perhaps close enough. 

https://streamable.com/gewi00

At system idle, I rarely get the sound, when gaming, even old games, it's moderately frequent and disturbing. Star Trek Online produces it, as does Helldivers and Darktide. I ran cinebench (first benchmark I found on a web search, not that familiar with it or anything) to get the above videos and to determine if it was from the PSU or some other part, and I'm currently 99% it's the PSU, however all parts are asus except the water cooling and RGB controller which is bequiet!

[Silent_Scone]

Wait for customer service to respond or contact service for your region, but I wouldn't expect the PSU to be exhibiting these noises beyond the initial power-up phase.

[Aureliannn_ROG]

Hi @GreyVR ,

based on your issue, we recommend that you take the power supply to a nearby official service center for further inspection by an engineer to determine the actual problem with the device. 

You can refer to the service center locations link provided below, or you can contact your local customer service team directly for further assistance. 

Official Support | ASUS Global

Official Support | ASUS Global

Thank you very much.

[GreyVR]

Tech support sent me a new one, but it's doing the same thing... which means I've got a real mystery on my hands. Might have to take the PC in somewhere like you suggested, but it's a BIG pc.... so I'll contact tech support again and see if they have ideas.