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ASUS ROG THOR 1000W Platinum 2, Can't Handle RTX 3090 STRIX OC and i9 13900K, Shutdown everytime

Daesbou
Level 7

Hey, i really have this problem with my psu, i just bough it along with other ROG stuff, my specs are :

Intel i9 13900K Stock
RTX 3090 STRIX OC
Z790-E Gaming Wifi
Kingston Fury 6000Mhz 16x2 Non-XMP Running stock
ROG Ryujin III 360
ROG Helios EVA
ROG Thor 1000W EVA

So I build my system and itIMG_4296.jpg went smooth sailing, first boot up is fine setting windows and installing windows until i tried playing games i got restarted mid game with no warning suddenly restarting, then after some times i tried to play the game again the system just shutdown after running the game about 5 minutes, PSU made clicking noise (Probably OCP), now my system won't even fire up, PSU just straight making clicking noise even with jumper method, its only been couple hours after building the system, i know Asus ROG Thor is based off seasonic that notoriusly famous for these problems with ampere GPU RTX 3000 Series, but i expect more from ROG cause this was one of the newest lineup of PSU's with it being released on Q2 - Q3 of 2022, which the problems with seasonic is from around 2020 ish, i tought it was fixed in these new lineup, now i can't even turn on my system im really disappointed, i might change my PSU later, any solution would be gladly accepted, i really need this computer, i hope rog technical support help me with this problem. Thanks in Advance.

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello, @Daesbou 

After completing the full assembly of your computer, have you updated the relevant drivers and BIOS to the latest or corresponding versions?
Additionally, we recommend updating the Intel ME to the appropriate version in the BIOS.
For example, for the ROG STRIX Z790-E GAMING WIFI, the latest BIOS version is 1202, which requires updating the Intel ME to version 16.1.27.2176.
Furthermore, please perform a clear CMOS and confirm whether the system runs smoothly while gaming under default BIOS settings.

Thank you for your PM as well.
If you have just made a purchase and have any concerns regarding the PSU, please contact the retailer for further assistance regarding relevant after-sales services.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.

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1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello, @Daesbou 

After completing the full assembly of your computer, have you updated the relevant drivers and BIOS to the latest or corresponding versions?
Additionally, we recommend updating the Intel ME to the appropriate version in the BIOS.
For example, for the ROG STRIX Z790-E GAMING WIFI, the latest BIOS version is 1202, which requires updating the Intel ME to version 16.1.27.2176.
Furthermore, please perform a clear CMOS and confirm whether the system runs smoothly while gaming under default BIOS settings.

Thank you for your PM as well.
If you have just made a purchase and have any concerns regarding the PSU, please contact the retailer for further assistance regarding relevant after-sales services.

Thank you.

Due to the local holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.