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Asus ROG STRIX 1000W Gold Aura Edition - Coil Whine RMA Issues

ShaderGhost
Level 7

Hi,

I'm a long-time fan of Asus products due to their exceptional quality, which is why I've built an almost entirely Asus-based PC. However, my trust has recently been shaken. I purchased the ROG STRIX 1000W Gold Aura Edition 2-3 months ago, and last week, I was startled by a loud, boiling kettle-like sound - around 60db, according to the Decibel X: db Sound Level Meter app. I visited the Asus website and requested an RMA, but was told to contact the reseller, Overclockers UK, as they process the RMA.

The reseller diagnosed the issue as a "Coil Whine," but informed me that Asus does not consider this a valid reason for an RMA. Although I understand that Coil Whine is a common issue, it's concerning that it developed within just three months of use. I haven't even had a chance to play any intensive games (currently playing Prince of Persia: The Lost Crown). After researching the issue, I found a ROG forum post (https://rog-forum.asus.com/t5/overclocking-tweaking/does-asus-rma-coil-whine/td-p/523391) stating that Coil Whine typically occurs when the computer is under load. However, I'm experiencing this noise even when my system is idle, which means I'm subjected to it constantly.

I would have tolerated the noise if it only occurred under load, as mentioned in the forums. Unfortunately, the constant noise is unbearable. I contacted the reseller again, hoping to reason with them, but was told to reach out to Asus for a statement to determine if this issue could be classified as a fault. Asus insisted that I should pursue the RMA through the reseller, leaving me in a stalemate unless ASUS finally issues a statement to have this issue fixed.

I believe this issue should be considered a fault, as the PSU is not meeting its advertised Cybenetics Lambda A+ certification (under 20db). While the certification might refer to the fan noise, I'm confident that Cybenetics tests the entire PSU, not just the fan. I specifically chose this PSU for its silence, and this noise is a clear breach of the advertised sound level. If not considered a fault, this would be a case of false advertisement.

I've attached a video to this post. If you had this issue ASUS, would you consider tolerating this noise for the rest of your PC's lifetime? https://youtube.com/shorts/r_5wHa52P0Y?feature=share

Here is my specs:
CPU: AMD Ryzen 7 5800X 
Motherboard: ROG STRIX B550-I GAMING
RAM: 64 GB HyperX Fury DDR4
GPU: ASUS Dual Radeon™ RX 7800 XT OC Edition 16GB GDDR6
PSU: Asus ROG STRIX 1000W Gold Aura Edition 
CPU fan: Noctua NH-U12A Chromax
Case: NZXT Manta
Case fans: 5xROG STRIX XF120 pwm case fans



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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @ShaderGhost ,

We're sorry you're experiencing this issue. 

To better assist you in resolving the electrical noise problem, we suggest checking and installing devices one by one to determine if the noise originates from the power supply. 

Please provide the product serial number of the power supply via private messege for further verification. 

Additionally, if you have contacted the retailer regarding this issue, please provide the records of your communication with them. 

This will help us better understand the situation and provide you with support. 

Thank you for your cooperation and understanding.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.