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Wifi and hotspot not turning on on Asus ROG 5S

Akashdey852
Level 8

The wifi and hotspot of my ROG 5S stopped turning on after upgrading the phone to 33.0210.0210.229 

296 Views
16 REPLIES 16

Did your phone get fixed?

@Swager yes it has been fixed.

@Akashdey852 did you have to send it to the service center?

@Akashdey852  what did you do for that?

jasonnord
Level 7

If the Wi-Fi and hotspot on your ASUS ROG 5S stopped working after a software update, there are a few troubleshooting steps you can try to resolve the issue:

Restart Your Phone:
Sometimes, issues like this can be resolved by simply restarting your device. Turn your phone off and then back on to see if that fixes the problem.

Forget and Reconnect to Wi-Fi Networks:
Go to your phone's Wi-Fi settings, forget the network you're trying to connect to, and then reconnect. Sometimes, the issue is with the saved network settings.

Check for Software Updates:
Sometimes, a subsequent software update may fix issues caused by a previous update. Check if there's a new software update available for your device and install it if there is.

Reset Network Settings:
Resetting network settings can often resolve connectivity issues. To do this:

Go to Settings.
Select "Network & Internet" or "Connections."
Look for an option to reset network settings. This may vary depending on your phone's specific software.
Check Hotspot Settings:
If the hotspot is not turning on, review the hotspot settings and ensure that they are correctly configured. Make sure that the hotspot is enabled and set to the appropriate network type (e.g., 2.4 GHz or 5 GHz).

Safe Mode:
Boot your phone into Safe Mode to see if any third-party apps are causing the issue. If the Wi-Fi and hotspot work in Safe Mode, a third-party app may be the culprit. Uninstall recently installed apps to isolate the problem.

Factory Reset:
If none of the above steps work, you may need to consider a factory reset. This will erase all data on your phone, so make sure to back up your important data first. You can usually find the factory reset option in the phone's settings under "System" or "General management."

Contact ASUS Support:
If the issue persists and you believe it's related to the software update, you should contact ASUS customer support or visit their official website for information on how to report the issue and possibly request assistance or information about any known issues with the specific software version you've installed.

Please note that it's always important to back up your data before performing a factory reset, as it will erase all the data on your device.

@nithishkumar20  @Swager  @Bobby_ROG @jasonnord The Steps that you have mentioned will never work no matter how much time you do factory reset of the phone .THis can only be resolved by the service center which involves changing of the main board which will cost you 90% of the phone . Unless you have any other steps for that .

No matter how much you wait for the next software updates, will not work since it is a  main board default.