cancel
Showing results for 
Search instead for 
Did you mean: 

Security update for ROG Phone 5 Ultimate

Ardalista
Level 7

Today I started getting errors trying to make payments via my Google Wallet app.

I checked things out and discovered the Security update for my ROG Phone 5 Ultimate is dated 1 November 2023, If I check for an update it is telling me my system is up to date.

Will there be a new security update to allow continued use of the features for this model?

Software Information:  WW_33.0210.0210.242

546 Views
4 REPLIES 4

Fafera
Level 7

Hey. Exactly the same situation here. The system shows an alert on Security configuration related to Security Update, but it can't be updated 😞

Ardalista
Level 7

I think the silence from ASUS says everything I needed to know about their product support.

The claimed 2 years OS updates and 4 years of security updates turned out to be a year short of expectations.

While I may have considered upgrading in 12 months time, it's looking less likely that I'll stick with ASUS, the recent Samsung and Pixel phones with their 7 years lifecycle is looking pretty appealing and with black Friday on the horizon, this could be perfect time to jump ship to a different brand.

Thanks ASUS, enjoyed the experience up till now, but your support lifecycle just doesn't compare with the current market.

Bobby_ROG
Moderator

Hi all, for Google Wallet issue,  we are currently working with Google to clarify this situation, and we recommend you to temporarily use other payment method as a short-term solution. Thank you.

Falcon2_ROG
Customer Service Agent

@Ardalista @Fafera 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.