06-12-2025 01:01 AM - edited 06-12-2025 01:03 AM
It was working perfectly till the new update of the game where I couldn't use the key mapping to play the game.
I tried making new scenario profile for other games and replace the one related to pubg mobile but i didn't work.
The issue exactly is when I try to add a button on the screen it says the it already exists even when I can't see it.
Solved! Go to Solution.
06-17-2025 12:27 AM - edited 07-21-2025 08:26 PM
[7/22 update] This issue fixed on software version 35.1810.1810.411
Hi, we will fix it on next software update. Before new software released, at this stage please refer to steps below to solve this issue.
1. Go to Official support website to download new Game Genie apk (Version 9.9.0.59). Select phone model, tap "Driver & Tools" and then download Game Genie APK.
2. Open "File Manager" and tap this apk to start installation process ("Download" folder is the default path for downloaded files)
3. Install the apk per instruction and then confirm if issue resolved.
4. If issue persists, go to [Settings] > [Apps & notifications] > [See all apps] > (upper-right three-dot icon) [Show system] > [Game Genie] > [Storage & cache] > tap [Clear storage] and re-confirm.
06-17-2025 12:27 AM - edited 07-21-2025 08:26 PM
[7/22 update] This issue fixed on software version 35.1810.1810.411
Hi, we will fix it on next software update. Before new software released, at this stage please refer to steps below to solve this issue.
1. Go to Official support website to download new Game Genie apk (Version 9.9.0.59). Select phone model, tap "Driver & Tools" and then download Game Genie APK.
2. Open "File Manager" and tap this apk to start installation process ("Download" folder is the default path for downloaded files)
3. Install the apk per instruction and then confirm if issue resolved.
4. If issue persists, go to [Settings] > [Apps & notifications] > [See all apps] > (upper-right three-dot icon) [Show system] > [Game Genie] > [Storage & cache] > tap [Clear storage] and re-confirm.