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ROG 7 Ultimate- my WhatsApp keep crashing since the latest update for phone

EndyNg
Level 9

Hi guys, does anyone having problems running app since the latest Android update? Few days ago I updated the app and phone, my WhatsApp keep crashing since then. So I contacted the WhatsApp support and they taught me to try cleaning the cache, restart the phone, delete and reinstall the app, but problem still same, I even re-seted the whole phone but still like the same.

Now i open WhatsApp everytime, if there is a new message, it crashes, open the chat, it crashes, until I opened and no more new message then it run ok, if there is a new message, it crash again. So what is the solution? Many thanks! 

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2 ACCEPTED SOLUTIONS

Accepted Solutions

EndyNg
Level 9

Hey guys, I didn't know there was replied.

1000084517.jpg

I've contacted the Asus team and they was told me to go to their services centre. But good news is today they have the update for the phone and mentioned fixed that bug. So let's download the lastest update and see what happen. 

View solution in original post

EndyNg
Level 9

I updated it and it work well now👍👍👍👍

View solution in original post

10 REPLIES 10

MaxClyde
Level 8

Yeah I'm facing the same problem. I've started restarting and all the usual tedious tips. Has anything worked for you? 

No.. I was resetted the whole phone but still same. So now they have the updated and fix. Go download and see how is it go

Alruse
Level 7

Use this "solution" by now and wait till new update fixing that error:
https://zentalk.asus.com/t5/rog-phone-7/apps-crash-fixed-follow-the-steps-below/td-p/422857

But the web is gone 

Sajal10
Level 7

I am also facing the same issue. Tried everything but it still crashes.

I also resetted my phone, god ****** it. So complicated to restore backup.

EndyNg
Level 9

Hey guys, I didn't know there was replied.

1000084517.jpg

I've contacted the Asus team and they was told me to go to their services centre. But good news is today they have the update for the phone and mentioned fixed that bug. So let's download the lastest update and see what happen. 

EndyNg
Level 9

I updated it and it work well now👍👍👍👍

MaxClyde
Level 8

I appreciate the relatively prompt update rollout to fix the issue