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Please help me with my ROG phone

karenhajinyan
Level 8

Hello dear Republic of Gamers fans. I welcome you all here. Since I'm a ROG fan, I own several ASUS ROG products. 2 years ago I bought ASUS ROG PHONE 5 and I had a problem with the phone's sensor. When I talk on Viber or listen to voice messages from Telegram, sometimes my phone's display goes dark and I can't do anything. Or when I'm talking to the camera in the yard or on a walk, every time the sunlight touches my display it starts blinking. I try to press the display, fingerprint or power button, it doesn't help. The only method is to long press the power button and turn down the volume. I tried a factory reset, it didn't help. I googled or tried to find it online but couldn't find how to fix it.

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1 REPLY 1

Bobby_ROG
Community Agent

@karenhajinyan 

Hi, please try to remove screen protector (if any) to see if issue persists. If issue persists, I will recommend you to visit repair center for assistance. Thanks