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[Help] Aeroactive Cooler X stopped working

Nex5423
Level 7

Hi, I've been using the cooler everyday on my ROG 8 Pro and only remove it from time to time when not gaming. So around 2 days back I removed it as I was not gaming that much and it was still working. Today I put it back and suddenly the fans are not spinning. The triggers and RGB are working, the phone also detects that the cooler is connected. In the settings I can switch to all different modes but the fans are not spinning.

Not sure if this is related but I think there was an update a few weeks back, then after updating I noticed that the fans are spinning stronger than usual, even on the same settings and when not gaming. I noticed it since it went significantly louder, and I can feel the vibrations got stronger because the fans are spinning faster than usual. I even tried to search for ways to adjust the fan RPM. There's nothing blocking the fans and I can spin it manually. Not sure if this is a firmware issue or what.

My armoury crate version is 8.0.0.95_241112 and my system version is  34.1420.1420.480. Please advise.

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4 REPLIES 4

LiquidClem
Level 9

maybe try to update new software 34.1420.1420.486

Is it officially released? Can't find it in the official site and in system settings yet. I'll just wait for a bit and see if it does anything.

p3rkz30
Level 7

hey man! I'm using rog 8 pro and my Aeroactive Cooler X is not working. It charges the phone the the Fan is jot spinning, it's even detected in the Armory Crate. anybody facing the same situation? 

Nex5423
Level 7

Update: The update to v486 appeared this morning so I updated it but still no luck. I tried reinstalling armory crate, game genie, tweaking the settings, removing and attaching the cooler, but the fan is still not working. I gave up and decided to check the nearest service center around me to have it checked when I got the time and left my phone with the cooler still attached. Fast forward this afternoon, when I picked it up, the fans are now working. I don't know wtf happened or what fixed it. I just left it lying in a corner and it's fixed same way it suddenly stopped.