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Encountered Static Screen (purple-ish white noise like the ones on old TVs) [ROG Phone 9 Pro]

LambdaVeerus
Level 8

Hi Everyone! 

I just experienced a "static screen" (google calls this phenomenon as such; detailed description is at the subject line) while I was browsing/exploring my phone.  It looked kinda like an animation, and started from the top.  It went about half-way of my phone's screen when I pressed the power button out of panic and shock.  It stopped there, turned my screen blurry with parts of it static and black, then shut down on its own.  Thankfully, after about 30 seconds, I was able to turn my phone on again. 

I have never had this phenomenon on my ROG Phone 6, my previous phone.  Has anyone else experienced this?  Can somebody please guide/enlighten me?  I just purchased my phone last March 13, which was the release/launch date of the ROG Phone 9 series here in the Philippines. I have not installed a lot of apps, only those that I normally use.  I didn't use Phone Clone, I installed the apps one-by-one. 

As of this writing, I already emailed/filed a report to Asus support.  Pending their response, may I know if anyone else has experienced this with their ROG 9 of other ROG Phones?  What did you do?  

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4 REPLIES 4

LiquidClem
Level 9

I remember this is a software issue and already resolved on version 220. What version no your phone? 

LambdaVeerus
Level 8

Thanks for your response!  Would you happen to have a link to that issue so I can check?  

BTW, where can I see the version?  Is it the last 3 digits of the Build Number? Mine is 164

LiquidClem
Level 9

Yeah just update to newest software version

LambdaVeerus
Level 8

Thanks so much!