Asus ROG phone 8 multitouch problem

[Gerruslan]

Good afternoon, there is a problem with the multitouch in the Asus ROG Fon 8 16/256gb, it is impossible to press two dots side by side on the versions of ROG Fon 5 there is no such problem, please take this into account in the next update, the smartphone is gaming and you can not play with triggers, (very bad)

[Bobby_ROG]

@Gerruslan 

Hi please kindly help check information below.

1. The software version on your phone.

2. Open Calculator > tap ".12345+=" > Single Test > "MultiTouch Test" and test.

3. Provide a video clip to show how it happens.

[Gerruslan]

The latest software version is WW-34.1420.1420.387 I did the test, there is a video, but unfortunately I do not have permission to download the video

Test_sensor 

[Bobby_ROG]

@Gerruslan 

Hi I think there might be a slight difference. From your video, the test for two tap for ROG Phone 5 was almost made at the same time, while for ROG 8 not. Could you please again provide a video for the two models under identical conditions? Thank you.

[Gerruslan]

Rog5_vs_rog8_test_tap The difference is clearly visible, isn't it? Asus support said this is how it should be, supposedly the distance between the touches is 12mm, well, then why is there no such problem with the same sensor characteristics on ROG phone 5?

[Bobby_ROG]

@Gerruslan

Thanks for your video and I've forwarded these information to our dev. team. 

[Gerruslan]

Thank you for your attention, most likely related topics on the forum are related to this problem, such as- phantom clicks when connecting aircooler when pressing buttons on the cooler, and phantom clicks when playing with touch triggers, it's just that everyone who plays pubg has buttons located very close

[Bobby_ROG]

@Gerruslan 

Hi we fixed this issue on software version 34.1420.1420.472. Please update and check if issue resolved. Thanks.