Update that comes out, update that worsens my keyboard

[ArchLaLo]

Just as the title indicates, each Crate application update introduces new bugs to my Claymore keyboard. It's unclear whether the keyboard is inherently defective or if there's another underlying issue, but it's frustrating that it malfunctions in various ways. The RGB lighting fails, the caps lock key frequently gets stuck requiring me to press shift to release it, and upon system startup, it doesn't synchronize with my ROG setup. My Gladius mouse exhibits similar problems. Regardless of who develops the software, it's subpar considering the premium price of this brand.

P.S. I have 2 Claymore keyboards and they both have the same issue.

[Aureliannn_ROG]

Hi @ArchLaLo ,

Regarding the keyboard issue you encountered, we would like to gather more information. Please confirm the following:

1. Software reinstallation: Have you tried completely uninstalling and reinstalling the software using the official Armoury Crate uninstall tool to rule out software conflicts or corruption?
2. Connection method: Are you currently connecting the keyboard wired or wirelessly? Have you tried replacing other cables or receivers to test?
3. Update timing: Does this problem occur every time you update the keyboard firmware or when you update Armoury Crate?
4. Firmware version: What is the current firmware version of your keyboard and the version of Armoury Crate?
5. Problem phenomenon: Can you describe the problem you are encountering in more detail? For example, is the RGB light completely off, are specific keys malfunctioning, or is it out of sync with system settings?
6. Other devices: Have you tried connecting the keyboard to other computers or devices to test? To confirm if the problem is with the keyboard itself.

If the above issues have been ruled out, we recommend you provide the Armoury Crate log for further analysis.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.