Unable to access my Asus ROG Azoth in Armoury Crate

[barronn30]

Hi,

I am unable to access my Asus ROG Azoth in my Armoury Crate application.

Here is what I have attempted:

1. Uninstalled everything using the tool

2. Uninstalled the driver for my Asus ROG Azoth keyboard

3. Reinstalled the Armoury Crate + Armoury Crate Gear - ROG Azoth from the website

4. Installed Armoury Crate first and then Armoury Crate Gear

5. Plugged in my Asus ROG Azoth keyboard to auto install the driver

6. Ran updates on Armoury Crate

I still received this message when trying to go to devices for the Asus ROG Azoth:

"We are sorry. There's an error with the device page. The application is going to reload the device page now. Please retry by clicking "Retry.". If you are using a USB device, please consider unplugging and re-plugging it. If the issue persists. we suggest that you restart your system."

[Aureliannn_ROG]

Hi @barronn30,

Thank you for providing information about the issue of being unable to access your Asus ROG Azoth keyboard in the Armoury Crate application. 

To help us verify this issue more accurately, we would like to further confirm the following:

• Software uninstallation and reinstallation: Have you tried completely uninstalling the software using the ASUS official Armoury Crate uninstallation tool and then reinstalling it? ROG Azoth | Gaming keyboards｜ROG - Republic of Gamers｜ROG Global (asus.com)
• Different connection methods: Regardless of whether you are using a wired/2.4G/bluetooth connection, are you unable to find your ROG Azoth keyboard in Armoury Crate?
• When did the problem start: When did this problem start? Have you updated any drivers, firmware, or Windows system before this?
• Error message screenshot: If you encounter any error messages while using Armoury Crate, please provide a screenshot of the relevant error message. This will help us quickly locate the problem.
• Armoury Crate log: You can provide the Armoury Crate log file, which will help us analyze the problem in more depth.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.

[barronn30]

Hi,

I have tried uninstalling and reinstalling (step 1 - 3) but it did not work. The problem started when I just got the keyboard and was trying to adjust the keyboard settings.

I gave up on my current PC and was able to install and recognize the device with a different PC. I am thinking if it is maybe having Armoury Crate Gear and Armoury Crate at the same time causes conflict, and you can only have 1 or the other?

It also seems like Armoury Crate Gear does not allow you to customize the OLED screen for the ROG Azoth keyboard.