ROG STRIX SCOPE TKL not working

[astuk]

I have had my Rog strix scope tkl keyboard for about 9 months with no issue, yesterday it worked for about 2 minutes for sign in, I left to grab water and when I came back it then refuses to work with my gaming computer but will work with my other computer. I’m lost here I tried armoury crate and armoury 2 to no avail. Help please before I break this piece of garbage.

[Aureliannn_ROG]

Hi @astuk ,

based on your issue, have you updated Armoury Crate from the official website? The current latest version is version 3.2.9.1. Could you please confirm this? Additionally, are you saying that the keyboard works fine when connected to other computers but has issues when connected to your current computer? Can you provide the model of your computer?

Could you also help record and provide the relevant logs for us to investigate further?
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.

Thank you.