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ROG Strix Scope II 96 Wireless - Cannot Save an Aura Sync profile to Onboard memory on the keyboard.

Level 7

Having multiple issues with my ROG Strix Scope II 96 Wireless keyboard and they are all seemingly having something to do with Aura Sync. I'm trying to save a custom profile I made in Aura Sync to onboard memory but in order to save a profile to onboard memory, It says I have to un-sync the keyboard, which makes it impossible to save to the keyboard. Am I doing something wrong here? 

Secondly, when I have the keyboard synced with Aura Sync. I am unable to use some of the multi wheel functions, as well as keyboard shortcut functions that control brightness on the keyboard. Can these issues be resolved? 


Customer Service Agent

Hi @MangoBorracho ,

we noticed that you've encountered an issue with your keyboard not being recognized by Armoury Crate.

Considering that this issue occurred right after your purchase, we suggest reaching out to the retailer for further assistance. 

Thank you.